SEPHORA - Santee, California

Sephora: A Premier Destination for Beauty Enthusiasts

Sephora, a renowned cosmetics store, is a haven for beauty aficionados and those seeking to elevate their personal care routines. Located at the convenient address of 9930 Mission Gorge Rd Space #9, Santee, CA 92071, this store offers an extensive array of high-quality products to cater to diverse preferences and needs. With just a quick phone call to 94490786, customers can find expert guidance and personalized recommendations. For those who prefer to explore online, Sephora's user-friendly website is a treasure trove of information and exclusive offers.

Specialties and Services

Sephora specializes in providing an unparalleled selection of cosmetics, beauty supplies, and perfumes. Their dedication to offering the latest trends and innovative products is matched only by their commitment to customer satisfaction. In addition to their extensive product range, Sephora offers several convenient services, including curbside pickup, delivery, in-store pickup, and same-day delivery. The store prides itself on being wheelchair accessible, ensuring that all customers can enjoy a seamless shopping experience. Moreover, Sephora provides free Wi-Fi, allowing visitors to easily browse their extensive product range while in-store. The store is also LGBTQ+ friendly and ideal for quick visits, making it an inclusive and efficient shopping destination.

Customer Feedback and Average Opinion

With a stellar reputation built on 183 reviews on Google My Business, Sephora has earned a well-deserved 4.2/5 average opinion rating. Customers consistently praise the store for its excellent customer service, knowledgeable staff, and diverse product offerings. One satisfied customer shared their experience, stating, "Super good service I was assisted by an awesome young lady who assisted me with my difficult needs, haha. Nah, I just wanted clean products that rated high on the yuka app. I don't want hazardous ingredients in my makeup, food, or any other product I use. We'll, this young lady knew and used the app as well, so she guided me, and I got the best foundation. She was good with matching the foundation with my skin tone as well. She also helped me get a clean mascara." This sentiment is echoed by numerous other reviews, highlighting Sephora's commitment to providing a top-notch shopping experience.

Final Recommendation

👍 Reviews of SEPHORA

Francesca C. H.

5/5

Super good service! I was assisted by an awesome young lady who assisted me with my difficult needs, haha. Nah, I just wanted clean products that rated high on the yuka app. I don't want hazardous ingredients in my makeup , food, or any other product I use. We'll, this young lady knew and used the app as well, so she guided me, and I got the best foundation. She was good with matching the foundation with my skin tone as well. She also helped me get a clean mascara.

d S.

1/5

DO NOT get your makeup done here if you are a black or brown girly. I spent $90 on a full glam and it was a complete waste of time and money. It was obvious by her progress and my final product that the makeup artist was not well trained on how to do makeup on darker skin tones. I tried several times to correct her and showed my displeasure with the look but after a while trying to correct someone who should know how to do their job is exhausting and disappointing. I even showed her a picture of my previous Sephora makeup look that I wanted to recreate but I think it was too far out of her ability and she proceeded to practice on my face anyway. Near the end she showed me the finished look and I asked her to go back and fix something but she declined saying that part of the service was over. I left my makeup appointment very dissatisfied and with $90 less just to redo it for my event in a hurry. I have had more favorable experiences with good makeup artists at fashion valley mall and I will go there instead from now on.

Mo

5/5

Xander provided the best customer service, from the color match to overall product knowledge. Would definitely come back solely for Xander's help because it made the overall shopping experience better!

Maria A. M.

1/5

I visited this Sephora store last year and had a disappointing experience. When I asked for help finding the right foundation shade, the employee told me to try it by myself. There was a clear lack of willingness to assist, and it felt like they had no interest in helping customers. I left feeling frustrated and undervalued. I hope this location improves its customer service in the future.
I remembered this episode and did this review because I just came back from Sephora on Birch Road and I had exceptional treatment.

Kim F.

5/5

I was assisted by Shelby and she was terrific to work with! Very knowledgeable, very professional, very courteous.

Lauren H.

5/5

I am obsessed with the girls who work here! The customer service is amazing and I’ve been here several times ! Every time I come in the girls are so friendly , positive & upbeat ! It is definitely my fav Sephora ♥️

Clarissa B.

1/5

It seems I should have read the reviews before going to this location. I went into location two separate times thinking the service I received the first time was a fluke. Not the case the second time I received the same service. Impatient and not very knowledgeable, it didn’t make for a good experience.

Jess D.

4/5

Sephora in Santee is much larger than the one inside of us penny in El Cajon. Monique helped me (I believe that was her name) to find the right foundation in my price range and find the perfume i wanted. The reason i gave the store 4 stars is because the girls behind the counter were not very friendly. While i waited for the girl who was helping me to return, it was awkward and when i asked where the Sephora brand foundation was, she answer "up front" and just kind of pointed me that way. She wasnt busy and I still had to ask another girl where the foundations were. Didn't make me feel great. Once the girl helping me came back it was alright.