AAA Santa Monica Insurance and Member Services - Santa Monica, California

eriko P.

We walked in and checked in and found a place to sit. Within minutes my name was called.

Christine helped us with a smile, as we registered our car for next year. The staff here all seem to work well together. I enjoy coming to AAA to get DMV things done and with ease.

You can pay with cash or personal check without a fee, or credit card, Visa or MC, with a small % fee.

On site parking lot.

天

They just charged me $27 for not getting my registration in the mail. They had the wrong address. NOT my mistake. My address is on my driver's license. Very rude service. After the woman at the front desk said I wouldn't be charged. The man I spoke to after being called up for the replacement (for what I never received) said it was my fault for not noticing the error. THE DMV AND the man who i bought the car from have copies of my driver's license WITH my correct address on there. Why am I paying forgot other people's mistakes? We aren't even permitted to request a registration replacement for a MINIMUM of 30 days of it not arriving. While the man. QUOTED me for NOT requesting one WITHIN 30 days.

Kristen M.

I don’t recommend driving lessons here if you are looking for Santa Monica. Yes, it is more affordable than private driving schools but scheduling availability is very limited so we mostly ended up having to travel to the Manhattan beach location to get appointments that worked. Also, if you can find an appointment here, it is likely with their one unpleasant instructor, who is either the only full time one or just everyone’s last resort. We opted to drive 40 minutes to the other office to avoid her.

Li R.

useless office and in an emergency don't come here even if aaa lists the location as "an emergency kit provider". I guess they thought emergency kit meant a simlat to hotel kit (soap shampoo tootpaste brush comb?!?!?). Pathetic..
tragic... Also, on another occaison in the past , this office had extremely rude service both by employees and supervisor at the time, who were proud of their Mexican decent and also proud to misteart a member , instead of be of help and do their job This office in general doesnt represent Aaa properly.

Alex B.

Just terrible. Waiting in line 30 min to get a notary. People not helpful. Supervisor not clue why she’s doing. The notary guy is old and don’t even understand difference between first and last name .
Waste of hundred $ per year for membership
Stay away place

Molly P.

I absolutely dread having to handle any car issues. This AAA made the process seamless, stress free and they were so kind. Next time something comes up with my car, I will have less stress knowing I can go to them.

Henrique F.

I went to AAA to get my international driver's license done and the service was perfect. Both people at reception were super courteous and knew what they were doing, I left in ten minutes with the document in hand.

Tamara G.

The staff in this location is friendly, respectful and very helpful. Due to covid, lines in the DMV are long and you can spend hours before you get any help. Luckily AAA offers their members some DMV services. I was able to complete on a saturday my change of title/ownership after purchasing a vehicle and vehicle registration. The process was efficient and simple. You register at the front booth, they let you know wait time (in my case it was stated it would be 30 minutes but it was only 20 minutes) and they send you a text message when you are ready to be helped. Right away I was assisted by the staff who completed my title change and vehicle registrarion, walked out with my new registration vehicle sticker. THANK you for making such a tedious process simple and straight forward.