Mary Avans
1/5
I already dislike that the only option you have is self check out. I am doing the job of an employee without pay or a discount. But they have many standing around who don't want to help you. I was trying to buy a carton of 18 eggs, it rang up as 36, aparantly someone had seperated it. I show an employee it is charging me for more eggs than I have, she tells me it is supposed to be more but offers no help. I explained to her that i would like to only pay for what I am buying she explains to me that she cannot change the price. I asked her if she could go get me another 18 then, she tells me to go do it myself. I explain to her that I don't feel comfortable with leaving all the groceries I had already rang up. She finally agreed to go get the eggs for me. She walks away, then 5 min. later she comes back and goes to help another customer. Now there are other people standing around that could have done that, also where was she the last 5 minutes? I ask her about my eggs and she tells me I am going to have to wait. I see another employee standing next to her doing nothing and ask her if she can go get them, she ignores me. I finally give up on getting eggs and ask if she can please just void the charge, I won't get any eggs. Eventually she comes over and voids the charge but she was very rude and making accusations while doing it. I ignored her accusations but then she walked over to stand with the other employees standing around and began loudly talking badly about me in front of the other customers. I spent over $300.00 in that store and did not deserve the treatment I received. I tried calling the manager, I was told he was on lunch. I left a message for him to please call me back but I never heard from him. They are a store that at one time was known for phenomenal customer service but that day I received some of the worst customer service and horrible treatment from customer service that I have ever been subjected to. Pathetic.
