Tony Ba'lony's Detroit Style Subs - Livonia, Michigan

Erin K.

I ordered catering and was specific with Tony, the owner, about what I needed. He upsold me to a party sub, which offered the 24 subs (party sub) I was clear about needing. The customer service from the start was awful with Tony and I should have gone with my gut and cancelled the order. When I called to address the mistake and see what could be done, I was told I was wrong and I was hollered at and talked over. I was told that I was insulting his homemade subs, with homemade lettuce, tomato, etc. Then I was hung up on. When I called back, to see how we could rectify this because the order is wrong, a lady answered the phone, wouldn't let me talk at all and was about to hang up on me. The entire time Tony the owner was in the background using profanity and the “f” word, saying “he didn’t need the negativity and he’s been in business for forty years - f that!” Without people like me, his business would fail. A simple “I’m sorry” could have gone a long way, but instead I was told I was wrong and I was cussed at. The food is good - over priced, but was worth it because it’s helping local. Based on the AWFUL customer service, I’d highly recommend helping another local sub shop. Tony needs to retire if that’s how he’s going to treat people! The absolute worst customer service I’ve ever had anywhere in all my 40+ years on this earth.

Kristie M.

This is absolutely one of the hidden gems of Livonia. They are take out only but the quality and size of the sandwiches are incredible and the service is just as phenomenal.
Also have to mention their custom T-Rex steel statues in front make it an experience.

Sarah N.

Tony Ba’loneys makes the best sub sandwiches in Southeast Michigan. Their turkey sub is my absolute favorite, but the Cuban and Italian are both delicious as well. I will drive from Wixom to Livonia any time I can to get it. You have to be patient when you order. (I found out today that they have a new online system that they are utilizing which should make online ordering easier.) but if you order in person I would advise to be patient at the window if you aren’t automatically helped because the wait is always worth it. The prices are reasonable and you get a good amount of food. I have had no issues at all with the customer service, either. If you are polite to them they are polite to you. My only complaint is that I wish they were closer to me so I could go more often.

Rick B.

The food was pretty good. I ordered the Muffaletta sub. It was both flavorful and filling. The only problem I encountered was the service. I tried to call in my order so it would be ready to pick up, since I was out running errands, and nobody answered the phone on two separate tries. When I got there, the person who took my order seemed to be annoyed with me and a few other customers who were there. In my line of work, I totally understand if people come a couple minutes before closing and keep you there late, it’s frustrating. This guy, however, was acting like that with almost an hour to go. Come to find out there were a couple of other people working back in there, so why don’t answer the phone?

As I mentioned before, the food is good. I will give it another chance, as I would like to try the pizza next time. Service goes a long way. If that hasn’t changed, I will not return a third time.

Alexandra T.

Oh My Gawd. Amazing 👏 Sandwich. Do Try! Great staff!! Won't forget the taste. So so delicious. Once you go Tony Baloneys,you won't go anywhere else!!!

Nick

Tony is a standup member of his community serving the best subs on this side of the border. Good guy, great service, even better food. Drove 4 hours for the food and will definitely be doing it again

Mone W.

I definitely see where others are coming from when they say the owner can be rude. Fortunately, I knew exactly what I wanted, but I was almost afraid to ask for other items. I got a Cuban sub and it was really good. I like the bread, but I think I'll get something that's a little juicier next time because a lot of the bread is just kind of there with nothing on it.

B S.

Unfortunately the Detroit style pizza I got wasn’t even close to being cooked. A complete waste of $30