Sunbasket - San Jose, California

Jason E.

Had problems from the first shipment forward. First shipment the second box showed up a day late and all the contents were unusable and hot. I'll chalk this up to Fedex issue. The second week, we had warm meats that were leaking onto fresh veggies, shrimp not even near the ice packs. The fresh products, seasoning etc in the paper bags had shifted and spilled out during shipping. Due to the leak one of our boxes had ants. We were super excited since we try to eat organic and this really would have simplified things. I offered two stars since customer service has been helpful. The other star was for a neat looking box logo. Can't say much for the food, only had one rice dish that didn't go bad in shipping...I think there are probably less problems closer to CA where the home base is, the shipments out of New Jersey to Georgia just aren't working

Update 6/28/2017 I am increasing the star from 2 to 3. I still haven't tried any full meals, but I want to say that customer service has tended to our inquiries quickly and professionally.

EEE

We love Sunbasket! The meals are actually fresh, savory, and taste like a restaurant at home. This is the best service for low sugar, low carb, high protein, and even diabetes friendly prepared meals. If you're into macros for meal planning the app shows protein and fiber levels. Of course, they also have carbs, you can set meal preferences however you like. I order 8 fresh and ready high fiber high protein meals each week. It has helped me eat healthier without the time needed for dinner prep, while still being absolutely delicious.

Bob J.

Not a good choice for families. They pick meals that kids simply will not eat. They also pick the most unpopular meals to auto send you. They do not have any allergy tracking or preferences. Is it a picking a logical meat like chicken or beef for Baja tacos they will pick horrible proteins like fake meat or tofu. Also half the time the vegetables that arrive are rotten, moldy, or smashed. Please check out the photo of the moldy squash

Harshad S.

Fresh food and all is fine - its an absolute crime to order from them in terms of how much pollution they cause in packaging and freeze packs!! Please please dont buy from them till they fix their packaging to a more environmentally conscious packaging. The attached pckaging and ice packs are for a few piece of cauliflower and some ingredients. I was absolutely horrified- each time this is the amount they are polluting per package. Also their box is Thick cardboard .

Aya M.

This company is unsafe for those with food allergies or preferences.

Unfortunately I have had to cancel my account because for the 3rd time I have received meals with gluten/wheat in them.

Please note that I go into the app and pick the meals, specifying gluten-free friendly, hit save and my preferences are set to gluten free.

I spoke with a supervisor over the phone and the issue seems to be with the warehouse. If there are not enough meals to make your box that are gluten-free the warehouse will just fill your box with whatever they have. This is messed up. A simple solution would be to double up on the meals that are gluten free.

Instead meals with wheat arrive at my house. Seeing that I specify what meals I would like and that my preferences are set to gluten-free there is no reason that I should be concerned when I open my fridge to grab a meal. I was very lucky to read the ingredients the first week that this happened. However if someone has a food allergy and sets their meals assuming that they are safe and grabs something out of their fridge and lo and behold it is not safe that is a major liability and just all around wrong.

Especially for supposedly the healthiest food delivery service on the market this is despicable.

All T. E.

We LOVE Sun Basket. They have great menu choices and there organic food is always fresh and tasty. I can't believe we didn't do this before. I have read the others posts and have not had the problems they speak of. We were sent 2 of the same meal in the same week one time. When I contacted them they reimbursed me for the meal. They were pleasant and easy to work with. The food always come fresh and if you cook it within the 4-5 days they suggest that you do, you will have a fantastic meal.

K. A.

We had previously used another weekly meal product and were not thrilled with the quality of the meats, chicken or pork. We also prefer organic. We didn't really like the end results of the recipes, they were so so. I looked around for reviews on other companies and settled on Sun Basket. We love it! I have lost 14 pounds with a combination of exercise and their healthy meals. HOWEVER, the best thing about Sun Basket is the really delicious meals we are eating. New recipes and ingredients we have never thought of have become delicious dinners. We also really like that you can log in and choose from about 12 different meals a week making sure you'll like each one. We have had some awesome dinners so I have saved all of the recipe books. We are very satisfied and plan to continue with the service. Their packaging is also more earth friendly and can be recycled.

Colleen M.

I use to LOVE Sun Basket! Couldn't live without having at least 2 meals delivered each week. However, for the past couple months they've started cutting back on the options for meals. I use to be able to order steak meals.... now they seem to all be ground meat & strips. Salmon is now an occasional "treat" and if you're lucky enough to get it, the rest of the meal is abysmal. This week I did have the option for salmon, however, it comes with white beans! Really! It's too bad. They really had something going, but cutting costs seems more important. If anything should change, I will be happy to give a better, more deserving review. Come on Chef Justine! Go back to your beginning basic principals of good recipes, not just profit!