Saputo USA - Decatur - Decatur, Alabama

Saputo USA - Decatur: A Comprehensive Overview

Saputo USA – Decatur stands as a significant dairy supplier strategically located in Decatur, Alabama. Situated at 1611 6th Ave SE, Decatur, AL 35601, United States, this facility plays a crucial role in the distribution of a wide range of dairy products across the region. The company’s phone number is 2563559777, and visitors can access further information and resources on their official website: saputo.com. This location is a key component of Saputo’s extensive North American network, demonstrating their commitment to serving diverse customer needs.

Specialties revolve primarily around the sourcing, processing, and delivery of dairy ingredients. While specific product offerings can fluctuate based on market demands and customer requirements, Saputo Decatur typically handles items such as milk, cheese, butter, and whey, catering to various industries including food manufacturing, beverage production, and potentially even pharmaceutical applications. The facility’s operational efficiency is paramount, ensuring timely and reliable delivery to its clientele. The company’s ability to handle large-scale operations, as suggested by the volume of deliveries, speaks to a robust logistical infrastructure.

Location and Accessibility

The location of Saputo USA – Decatur is a noteworthy factor for potential customers and partners. Situated in Decatur, Alabama, a city with a growing industrial sector, the facility benefits from a strategically advantageous position for transportation and distribution. The relatively tight parking lot, as noted by some deliveries, necessitates careful maneuvering and planning for truck drivers – a consideration that highlights the operational demands of the site. However, it’s a manageable challenge, particularly for drivers familiar with backing maneuvers. The facility’s address provides clear and accessible directions for those seeking to visit or coordinate deliveries.

Other points of interest include the availability of a wheelchair-accessible car park, demonstrating a commitment to inclusivity and accommodating diverse needs. This accessibility feature further enhances the facility’s operational capabilities and contributes to a positive experience for all visitors. Furthermore, the company offers delivery services, indicating a proactive approach to customer service and supply chain management. This operational model ensures products reach customers efficiently and reliably.

Operational Considerations & Delivery Logistics

Based on observations from previous deliveries, a key aspect of Saputo Decatur’s operations involves efficient unloading procedures. A reported hour-long unloading process underscores the scale of operations and the importance of streamlined logistics. The willingness to accept early deliveries, provided they aren’t overly congested, reflects a degree of flexibility and responsiveness to customer demands. The facility’s acceptance of drop tanks during unloading suggests a pragmatic approach to logistical challenges, prioritizing the continuation of operations even under demanding circumstances. This flexibility points to a commitment to problem-solving and customer satisfaction.

Customer Feedback and Reputation

Saputo USA – Decatur has garnered 135 reviews on Google My Business, offering a valuable window into the experiences of its customers. The average opinion is 3.3/5, indicating a mixed reception. While the average score isn’t exceptionally high, a deeper analysis reveals recurring themes within the reviews. Customers frequently praise the friendliness of the service staff, highlighting their positive interactions and helpfulness. However, concerns regarding delivery times and parking availability consistently surface, suggesting areas for potential improvement. Notably, many reviews acknowledge the logistical challenges associated with the facility’s location, emphasizing the need for careful planning and maneuvering. Despite these challenges, the overall sentiment leans towards a positive experience, driven primarily by the quality of the service staff and the company's willingness to accommodate customer needs.

Key Features and Highlights

• Dairy Supplier: Specializes in the supply of various dairy products.
• Strategic Location: Situated in Decatur, Alabama, offering logistical advantages.
• Delivery Services: Provides efficient delivery options to customers.
• Wheelchair Accessibility: Equipped with a wheelchair-accessible car park.
• Responsive Operations: Demonstrates flexibility in accepting early deliveries and accommodating unloading needs.

In conclusion, Saputo USA – Decatur is a significant player in the dairy supply chain, characterized by its strategic location, operational efficiency, and commitment to customer service. While challenges related to parking and delivery times exist, the company’s focus on friendly service and logistical adaptability positions it as a reliable partner for businesses requiring a consistent supply of high-quality dairy products. The facility's dedication to accessibility further enhances its operational capabilities and contributes to a positive overall experience for its stakeholders.

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👍 Reviews of Saputo USA - Decatur

Percella W.

4/5

Our appointment was at 6am, checked in and they sent us to the Pilot for waiting, waited for a total of an hour and a half, when we arrived, parking lot was tight but doable if you know how to backup....took an hour to unload, service staff was friendly...👍

D M.

4/5

They will accept early if they're not swamped. Allowed to drop tank to unload.

Special D.

4/5

🚛💨TANKERS:
-GO TO the Port of Decatur to Scale 1st. (WHITE)
(500 Market St NW) (see my review for tips 🎩)

-If at night, call the number on the scale entrance fence ☎️

- Now head back to Saputo and give them your number and info.

- You can park at the Walmart (maybe), the Pilot a few mins away or across from Port of Decatur 🅿️

- There are only 2 small bays (PURPLE)

James G.

5/5

Delivered tanker of cream here. It's going to take awhile to be off loaded and rinsed out, so be prepared. Very nice people that work here.

Johnathan K.

2/5

So, definitely not the best place to pick up from. Pros, staff was very friendly and very apologetic for being late loading me. They give great directions to people who have never came here before on how to get in and out.

Cons, My appointment time was 1800. Arrived at 1735, was told my load would not be ready for another 2-3 hours. At this time, the pilot that is 5 miles down the road is full. But I parked at the BBQ place beside it. They called me at 2110 saying they had the middle door ready. This place is definitely not for inexperienced drivers. The two spots for reefers to dock at is weirdly set up with not a lot of room. Especially if someone else is already in a door. They just started loading me. Will post loading time after being loaded.

Time from check in to being loaded was 1735-2300.

Jack H.

5/5

Only bad part is no parking. They really helped me out delivery appt 10/19/24 22:00 then pickup 10/20 at 6:00. Arrived at 20:00 got dock at 21:30. Unloaded and loaded by 23:00. Everyone was nice and really put me in a good mood. Great experience compared to what I deal with at most places. 2 trucks that was here before was in the dock and don't in around 30/40 min each.

Andrei S.

1/5

For OTR drivers pick up here. Make sure you ask broker, who you booked this load,for extra stop ! Because since you making check in they not allowing you to park on they’re yard. You should leave on Pilot truck stop 6 ml away….. who wants to drive back in forth 12 ml for free? Especially after you make check in …!!!

Randy M.

5/5

I as a truck driver like this place.All I do is drop and hook. This is a commercial food preparation plant.