Saltalk Kitchen (Santa Clara) - Santa Clara, California

Hoda M.

The website is good, the restaurant coverage and food diversity is good, but the food quality is bad. Lots of time I end up throwing away the food snd create a big waste. Also they use lots of plastic packaging which could be avoided. Today I found mold in my desert.

Keley S.

Terrible experience! Customers be aware of the dreadful attitude that comes from the owner! The worst ever in the US, period.

Delivery came late for dinner. Every dish looked awful and taste awful. They looked nothing like what they show in their menu. We opened all of them, and they all appeared dark brown and carelessly put together. The fish, oyster tofu and the soup were not fresh. They have this disgusting taste of bad ingredients. The soup was like a white plain pork water which also smelled disgusting. They were basically not edible. You have no idea of what kind of low-quality stuff was in there.

All the dishes they delivered were cold! It's not mentioned on their front page. You have to open a separate page to find that tricky spot. Food looks ok on their home page, but what you get is not only reduced in size but also noting even close to the photos.

When we complained about what we had experienced, they got mad and told us to feel free to report them to local business regulators what so ever. They even criticized us and questioned us "what do you expect to get when you pay $7 a dish?" They are not sorry about anything of what we had to receive at all.

They told us that their business is still in deficit for their 2 years of operation. Guess who is the problem here?

There's no excuse that you sent bad food to customers and provided horrible customer services! You cut the quality of people's food, you reduce the size, you deliver stale dishes. That's why you lose!

People, communities, companies stay away from this bad business!!!!
🙂

Joanna S.

The food was an absolute disaster from start to finish. The texture was equally disappointing—what should have been crisp and fresh was soggy and limp. Even the smell was off-putting, with an odd, stale smell that made me hesitate before each bite. Overall, it was an utterly unenjoyable experience that left me wishing I'd opted for a simple sandwich at home instead.

Laura B.

My company switched from our cafeteria to this nonsense and I can't for the life of me understand why. Webox does not have it together. My very first order I got a notification that my meal was delivered, but it wasn't. A colleague's order was also missing, and third person also had an issue with their meal. This is just in ONE day - so this disorganization is obviously not uncommon. Another issue is their website/UI. I got an email with a link to "track my order", but said link does not in fact show any tracking information. Less important for some, but also their vegetarian and especially vegan options are pretty limited.

meme R.

My company orders this food for everyone every Tuesday and for some reason the company likes to deliver cold food 1 hour after the initial delivery time. Unprofessional. Some of the food is made by vendors which mean it is not restaurant made resulting in terrible quality priced more than normal restaurants. Better off eating at a real restaurant.

Liang H.

They delivered our lunch late with one dish missing. Called them. They said they cannot cook and deliver it until their cook got time, estimately more than one hour. We ordered their lunch delivery service to save time but turns out they wasted us more time. Finally we had to grab some food from Safeway in a rush for that lunch. They refused to compensate to the screwups and didn’t say a sorry throughout the conversation, very rude. Their dishes do not tastes good either. Not cheap neither. Will never order from them.

Kate Y.

Had an awful experience with WeBox. Representatives were unhelpful, communication was poor, and my concerns were ignored. Disappointing. Don’t trust good reviews here, read bad ones.

Yangzhou L.

I recently visited their kitchen and it was nice. Everything smells so good. They cooked their dishes every morning and afternoon and put them in bags for the delivery. They only pick live seafood to cook their seafood dishes.