REI - San Jose, California

Dasha B.

AMAZING service! I came shopping for ski boots, after doing some heavy research and trying at 2 Sports Basement locations. The store wasn't so busy and I received premium service from KIM. She genuinely listened to my concerns, asked additional questions and fairly quickly established why I had been having a hard time finding the right (comfortable) boots. First, I had been sized wrong elsewhere, second, I needed a specific style. She took care of everything and found it for me. Incredible knowledge for such a sweet young lady and impeccable service. Thank you!!!

I A.

Great store. Friendly and helpful staff. I’ve bought many items here over the years - camping, hiking, etc. I’m not sure why extra-light unreasonably over-priced camping/backpacking gear is so appealing, but I made many purchases I’m not proud of. Light alloy or titanium fork that is super expensive and same weight as plastic? Give me two please. Five stars.

Ngan N.

In general, I love REI and I love this location extra because they have the REI co-op store right next door.

Before they used to have garage sales once in a while to get rid of returned items. Now, with this co-op store, it's like they always have garage sales but you don't have to wait in a long line or fight other customers for something prescious. They are used items that are mostly still in good shape at a discounted price. If you're lucky, you might get yourself a really good deal. The only thing is all sales at co-op store are final sales, no return so make sure to check your item carefully before buying it.

The main REI store is much bigger though and has more selection. You just have to buy at full price. They do have the clearance section which has a big discount: you still can try it out and return if it's not the right fit. Or wait until they have discount 25% (for members) off like this time. Sales ends May 29th so hurry!!

You definitely should get their membership. It's worth it. Sometimes they even have special promotion to get free membership too. Keep an eye out for it 🙂

Another great point about REI is they have 1-year return policy (even if you use it already) and very good customer service. I feel safe buying from REI knowing if it's not right for me, I can return it.

Neal B.

Another amazing REI store!
This is one of the largest REI stores I’ve been in. Super clean, well lit, and great staff.
We were driving through town and I wanted to come to the store because I heard that they have a re-supply store next-door. We went into the relist supply store and there’s a lot that you can get there. We also came to the other store, which should be the main store, and check things out there. This is by far one of the largest sorry I said I’ve been to. First off, I wanna let you know that the bathrooms are clean, and well stocked, which is important to me. But this sure has everything that you could think of from backpacks, sleeping bags, stove, bikes, shoes, jackets, snow, equipment, and much more. There’s everything that you could want. It is REI.

Shashi L.

Wonderful staff who are awesome in choosing the right product with no sales pressure!! The products are really good quality as well ... bit pricey upfront but long lasting quality makes up for it. And they return some of the purchase money in the form of year end dividends. What's not to like 😁 Thanks REI!

Bernadette R.

I feel that I would never go back to this store again. It’s not an inviting place, at all. They have a lot of nice camping gear and all but it’s a dark store it’s not polished and bright. Salesperson did not ask if I needed help. It’s not very tidy. Things kind of shoved in places. It looks old and not updated. Since I’m not into all the outdoor items they had, this was not a pleasant experience for me. I would order online.

Helen G.

The staff at the store were incredibly helpful and friendly. Cameron went above and beyond to assist me with returning my jacket. While I was looking for a vest, another staff member noticed that a Patagonia vest on sale in my size. I can’t thank the staff enough for their attentiveness. They made my shopping experience a pleasure. I highly recommend shopping here

Longfei F.

Pickup experience is awful. I have picked up items twice in this store location. Neither time they had my items ready as stated in email notifications. BTW, be sure to press the button more than once, as it's probably that nobody hears it. I waited about 5 mins after first pressing, nobody came to help. Then I pressed the second time, the staff who was not far from me responded. He saw me waiting there, but he didn't bother to ask before I pressed the button for the second time.