Publix Super Market at Westway - Dothan, Alabama

Publix Super Market at Westway: A Comprehensive Guide

Publix Super Market at Westway, located at 4650 W Main St #700, Dothan, AL 36305, United States, stands as a cornerstone of the local community. This establishment is more than just a grocery store; it’s a destination known for its extensive product selection, consistently high standards of cleanliness, and a welcoming atmosphere. The store’s telephone number is 3347926801, and visitors can explore their offerings and services further via their website: publix.com. It’s a place where shoppers consistently find value and quality.

Specialties and Services Offered

Publix Super Market at Westway boasts a wide array of services and product categories designed to cater to diverse customer needs. Primarily, it operates as a full-service supermarket, offering a vast selection of groceries, including fresh produce, meats, dairy products, and pantry staples. Beyond the basics, the store features a dedicated bakery, renowned for its freshly baked breads, pastries, and cakes. Customers can also take advantage of the beer store, offering a curated selection of domestic and imported beers. A fully equipped deli provides ready-to-eat meals, sandwiches, and cheese selections. For those seeking a touch of elegance, the florist offers beautiful floral arrangements for various occasions. Furthermore, the store operates as a grocery store, a seafood market, and a wine store, making it a one-stop shop for many household needs. The store’s commitment to convenience is further demonstrated by its no-contact delivery service, offering same-day delivery for online orders.

Key Amenities and Accessibility

Publix Super Market at Westway prioritizes customer convenience and accessibility. They offer in-store pick-up for online orders, allowing customers to conveniently collect their purchases. The store also provides on-site services, ensuring a smooth and efficient shopping experience. Recognizing the needs of all shoppers, the store features a wheelchair-accessible car park and wheelchair-accessible entrance, promoting inclusivity. Accessible restrooms are also available. The store’s commitment to inclusivity extends to the provision of gender-neutral toilets, demonstrating a dedication to creating a welcoming environment for everyone. Free parking lot is provided to all customers.

Additional Features and Considerations

The store’s offerings extend beyond traditional grocery items. Customers can find organic products, reflecting a commitment to healthy and sustainable choices. A pharmacy is available for prescription refills and over-the-counter medications. A dedicated prepared foods section offers hot meals and ready-to-serve options. The bakery also sells cut flowers, adding a touch of beauty to the shopping experience. The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. They also participate in SNAP/EBT programs, making groceries accessible to a wider range of customers. Plastic bags, cheques, and credit cards are readily available. Importantly, the store is equipped with Wi-Fi, providing a comfortable space for shoppers to browse online or stay connected. Recognizing the importance of safety and inclusivity, Publix Super Market at Westway is an LGBTQ+ friendly and transgender safe space.

Customer Feedback and Reputation

Publix Super Market at Westway enjoys a consistently positive reputation within the Dothan community. Currently, the store has 1730 reviews on Google My Business, reflecting the high level of customer satisfaction. The average opinion is 4.7/5, indicating that the vast majority of shoppers have a favorable experience. Customers frequently praise the store's cleanliness, friendly staff, and competitive prices. The store's commitment to providing excellent customer service is a recurring theme in the reviews. One shopper noted their long-standing patronage, consistently expressing delight in the store's reliability and quality. Another mentioned their regular purchases of LaCroix, highlighting the store’s competitive prices and frequent deals.

In conclusion, Publix Super Market at Westway represents a well-maintained and highly-regarded grocery destination within Dothan. Its comprehensive offerings, coupled with its commitment to accessibility and customer satisfaction, solidify its position as a valued community resource. Shoppers visiting this location can anticipate a positive and efficient shopping experience, catering to a wide range of needs and preferences.

👍 Reviews of Publix Super Market at Westway

Jeremy B.

5/5

I have been shopping at this store for years and it has never disappointed me. I love to walk around the store and shop all of their deals. The store is also always incredibly clean and the service is always very friendly and helpful.

It seems like at least once a month. They always have great deals on LaCroix soda, which is God's beverage, and I can always stock up. I really wish they would carry, hot tamales, America's number one cinnamon flavored candy. Is the best in town.

Bridget

5/5

Bakery has the best cake and cupcakes. Employee helped me with my order. No complaints with the decorating of cake. They did a great job giving me what I asked for.

Chris A. (.

3/5

3 Stars
Publix at Westway generally offers the clean, organized, and professional experience you expect from the brand. The store is well-stocked with everything from standard groceries to a decent selection of home goods. You’ll find what you need—produce, meat, pantry staples, household items, and more—but as expected, prices can run high, especially on non-grocery items like trash bags or cleaning supplies. You're paying for convenience and customer service, and for the most part, they deliver on that.

That said, my experiences with the pharmacy have been frustrating. I’ve had to escalate issues to the regional supervisor due to repeated miscommunications and unclear policies. It’s especially difficult when you’re given conflicting information by different pharmacy staff or run into rigid policies around medications in short supply. While I understand the need for controls on certain prescriptions, the execution here often adds unnecessary stress and inconvenience.

I haven’t tried their curbside pickup service yet, so I can’t speak to that experience. Compared to other Publix locations—like the one in Tuscaloosa that I used for years—this store feels slightly less consistent in tone and overall experience. Still, it's a convenient option when you need a one-stop shop and value a clean, professional environment.

Karen B.

5/5

The customer service standards in my store in Florida deteriorated, so I assumed that’s just how Publix is now. I came to Alabama and found that my Publix here is still superior to any other supermarket, and I love it. The deli is great, so is the pharmacy, and everyone at check out as well. There’s always someone to pack your groceries and they offer to help you to your car. This is the public I’m used to.

Tisha C.

3/5

The store overall is a pretty good store. They're helpful and polite. However the deli is where I've had issues. They always seem to be too busy to assist you. You have to wait for any help slice meat, sandwiches, or hot foods. I had to throw a sandwich away because it wasn't made correctly. But overall it's an okay store....definitely not the best in dothan.

Nick D.

5/5

They typically have everything that I’m looking for, in stock. I particularly like the single meals they provide. Living in a hotel for 2 months without an oven doesn’t allow for much meal prepping. Also, the yum yum sauce is in the international isle.

Heather S.

1/5

My daughter and I walked in tonight and decided to get a sub for dinner and we was waited on by a lady named Jeanette in the deli/sub counter. While my daughter and I was waiting she called us up to get our order and all we got was impatience and attitude with her first couple of word about the bread, cheese and then mayo and mustard. It turned real quick she ask us if we wanted mayo and mustard and our simple request was mayo on the whole sub and mustard on half. Then my daughter turned to me and said no just put lite mustard on her side because she didn't want to get Ms. Jeanette more irritated (she doesn't like mustard). Ms. Jeanette sorry if you was having a bad day but your coustomer service didn't set well. She made it seem as if we asking to much. All the Publix's we've been in and never had nobody have a attitude like hers. When I say we was turned off and confused to why all the attitude when we came in pleasant and with good vibes and showed no disrespect. She didn't care for us sharing a 12 inch and making each side just a tad bit different. But after we left her line the rest of the shopping was pleasant.

Tom J.

2/5

Got a deli meat tray today. My daughter picked it up and when I saw it I was very disappointed. The meat and cheese appear to be fine, but they garnished with a bunch of grapes that look to be half eaten. The stems with no grapes are sticking up and look like someone had been browsing. When I order a $30 tray I really expect it to look great, but it wasn't.