Pilot Travel Center - Castaic, California

Pilot Travel Center, located at Address: 31642 Castaic Rd, Castaic, CA 91384, United States, is a popular stop for travelers and truck drivers. With a wide range of services and amenities, this travel center is a convenient and accessible destination for those on the go.

One of the key features of the Pilot Travel Center is its specialties as a truck stop, convenience store, and gas station. This makes it a one-stop-shop for all your travel needs, whether you're filling up your tank, grabbing a snack, or taking a break from the road.

The travel center also offers on-site services such as delivery and same-day delivery, making it easy to get what you need without having to leave the premises. Additionally, the center is wheelchair-accessible, with a wheelchair-accessible car park and entrance, making it a welcoming and inclusive destination for all.

Whether you're in a hurry or have some time to spare, the Pilot Travel Center is a great option. With quick visit availability and a variety of payment options including cheques, credit cards, debit cards, NFC mobile payments, SNAP/EBT, and credit cards, it's easy to stop by and take care of your needs.

According to opinions from Google My Business, this company has a average opinion of 4.1/5 from 2531 reviews. This is a testament to the high-quality service and amenities offered by the Pilot Travel Center.

Reviews of Pilot Travel Center

My Heart R &A

3/5

Everything about this truck station is amazing its very big very clean bathrooms and it has a lot of nice things but the employees are very rude they don’t have a very welcoming personality or anything I recommend the owner to change the employees for this station or everything is amazing!!

Net Ryder

5/5

Parking here seems to be full all the time. Especially in the evening. Great place, though, plenty of restaurants to walk to. Couple hotels as well.

Anonymous Neighbor

2/5

Most unpleasant supposed truck stop area I have gone to. So I will say the gas prices were lower than other parts of the area if you are planning to stop to rest even for a brief period of time not the best place to stop. I actually had the unpleasant experience of parking in the handicap spot to use bathroom then rest for a few before heading on. Unfortunately one of their employees Carlos was pressure washing around the gas stations when I parked ... then he moved the compresdor in the adjacent handicap spot blocking others from using the space and put right next to my vehicle.... VERY LOUD ... then started pressure washing towards my vehicle and glaring towards me. There were plenty of other places to put the compressor then as I was pulling away to leave took a picture in case myvehicle was damaged... and then Carlos decided to confront me asking me what myproblem was and why I took his picture. Very unprofessional and not the way to treat your customers

Frances Chavez

1/5

Reserved parking is all the way in the back so you pay to be far away from the store. There are only 3 stalls in the bathroom, so just go somewhere else for your business. Hard to find the bathroom since there are no signs indicating where they are. The bathrooms are also dirty. There isn't enough space for you to wait for the shower and seats are uncomfortable.

Robyn Hess

1/5

This store has one of the rudest employees I have ever met in my entire life, and as a truck driver I’ve been to a LOT of different places. I was there at around 2:40 on 10/15/24
Lee was extremely unprofessional and rude to not only me but other customers, including a sweet man who didn’t speak much English. The card reading system went down, which is annoying but i understand that it’s not the employees fault so I was gladly going to use my pilot points as to not be a bother. Lee was screaming that they could only accept cash or pilot points and when a customer who didn’t speak much English tried using card he screamed in his face about how he already told everyone in line that they couldn’t use card. Me being someone who has been on the other side of the counter was disgusted by this behavior and unfortunately my face tells all, I gave him a dirty look and raised my eyebrows because it was so disappointing. I know this isn’t the pilot standard. Eventually when it was my turn in line, no one behind me at this point because I was being considerate and letting others in front of me because I did have quite a few items and they only had one or two, Lee looked directly at me and gave me a smirk announcing that he had to use the restroom. He knew what he was doing.
On a positive note, the other lady ( i unfortunately didn’t catch her name) who working there was so kind, apologetic and pretty. She deserves a raise! She was handling customers and the card issue like a champ. Please give her a raise and tell Lee that he needs to check his attitude ?

arsh rai

1/5

I’ve been waiting for shower more than an hour, when I checked inside there were 4 showers uncleaned and nobody is assigned to clean those showers. As they know professional driver don’t have much time to wait. Waiting for half an hour is justified. But this is very disappointing when we are on the road and have to deal with this bcoz the shortage of staff or they don’t want to work.
I don’t recommend any body to go and wait for showers here.

Kerry Dickson

1/5

Stayed here 2 nights and I must say this is one of the most unsafest truck stops in America. Make sure you have a pad lock on your trailer. I caught 3 guys breaking in my trailer earlier. Thankfully I'm empty. Young girls on roller skates skaing in parking lot all night. People running around doing God knows what all times of the night. They need a security guard patrolling since management refuses to do anything.

Yerandi Millons

1/5

This driver has been my experience throughout the country. Customer service is garbage. They don't know what hospitality is. They are very indecent. In the parking lots on the side of the place, people in commercial minitrucks don't let them rest. They call you a tow truck. For me, this was my worst experience. They work to screw you, not to give you their services and let you rest, as is normal in the rest of the country. Please change those ignorant bosses that this driver has. You will have better results.