Nespresso Boutique Bloomingdale's Sherman Oaks - Sherman Oaks, California

NonPareil S.

Whomever the “manager” guy was today May 25, 2024 at Nespresso boutique is horrible at customer service. Ready to order $150 worth of coffee and he was so unprofessional, didn’t want to honor online offer that came with mugs. Said I should order online and wait two hours before he can have my order ready. I don’t get why people in service don’t understand that they’re there to serve you, not waste your time and be unprofessional. Don’t go to this store.
Frankly he should be removed and replaced with the other helpful ladies that were there ready to help but he stopped them from fulfilling my order.
Order online for ease and not having to deal with unfortunate people like himself. Wish I noted his name but he wasn’t important enough.

Sarah M.

Miles is a huge asset to Nespresso, not only did he know, and have a deep education for the coffee beans, but he also provide an specific attention to detail and passion towards the company was refreshing. Listening to him talk about the sustainability efforts and how they are offering jobs to women was so inspiring. He deserves to be acknowledged and recognized for his energy and bright spirit. He made my day brighter. So glad I met him and thank you for having employees like him leading the team. I’ll certainly be back!

Josie ?. T. M. R.

I'm not sure what it is but this is my 2nd Nespresso Boutique I have visited and the customer service is lackluster at best. I know that Nespresso has a proprietary machine and that you can not get their coffee through any reseller. This is highly inconvenient, spoken from someone who literally orders EVERYTHING through Amazon Prime, but add to that this sort of snooty, air of false authority that their sales people seem to have.

I had a similar experience at the boutique at the Americana in Glendale. In both my experiences, including Sherman Oaks, I just felt like Julia Roberts in the movie "Pretty Woman" where she goes to this high end boutique on Rodeo Drive in Beverly Hills and the sales lady snarkingly states "I don't think we have anything for you, please leave" it's like I sort of missed the memo on living up to the customer image of Nespresso coffee.

So I have come to the conclusion that this must be Nespresso's overall feeling on customer service - overinflated, difficult to get - oh wait! just like their coffee!

In my opinion, it sucks that they don't value customer service or rather demand it as is evident in their exorbitant coffee costs, shipping costs unless you spend like $50 and if you recycle their pods, which they are more than happy to supply a prepaid return label you don't even get a little discount. NOTHING. Until then I guess I will continue my Nespresso journey because that's is one thing I can say, and why they can get away with bad customer service, because their coffee is outrageously good.

Cristian B.

Excellent customer service. Julian great seller and nice guy. I was surprised how good was his customer service, honestly. Well earned 5 stars👍🏻👍🏻👍🏻

Jaquline N. (.

Came in yesterday for my regular purchase of Nespressso Coffee pods. the person who helped me was excellent. Even though she was in training, Gladus’ customer service was amazing to say the least. Without a doubt, the Nespresso staff in general is and has always been kind and most helpful when helping decide choosing the many flavors of coffee at Sherman Oaks.

Jackie

Iris H.

Total waste of time. Went there to get some capsules. Quickly. I was in a rush. Entire store was empty. Two customers were at the nespresso bar. Four employees were on duty. Two of them standing around, doing nothing. Two of them chatting with the customers. It was not about buying or tasting. Just chatting. Asked for help, we just wanted capsules. No advice needed, nothing, just capsules. But nothing happened. We waited. Nothing happened. Store manager saw us, nodded, said she‘d be with us. Nothing happened. Two other employees were standing around, doing nothing. We asked for someone to sell us capsules, again, and were told we should wait. … hold on, four employees are unable to serve a total of three customers?! We left, decided to order capsules online and told them so. Store manager just said we were lucky, the day before customer line was even around the store. Well, that‘s no miracle to me, if they work like this, just chatting and rest of them staring into space - and, beside of this, is that an appropriate way to talk to your customer?! This is why people are ordering more and more online and avoid wasting time in stores. When you have plenty of time and are looking for a nice chat, go there.

Brigitte B.

I was shopping at the nespresso counter in Bloomingdales, Sherman Oaks and luckily Kamran was assisting me. He is very knowledgeable and introduced some new products to me that I was not familiar with. I love all the flavors that I purchased that day and most of all the customer service that I received. He is definitely one of the reasons that I will go back.

Andreas A.

I would like to thank Kamran and Bianca, they are always very professional, friendly, knowledgeable, they would do their best so you leave their counter with a smile which would last for months, if you understand what I mean!?!?…. By having so many choices of coffees which would start your days sharp and motivated.

Thank you both