Michaels - Folsom, CA

Jastella A.

Great variety of crafts and the store is pretty clean and organized especially for the holidays. The line was very minimal you can be in and out of there in a flash. The prices are astronomical. The only thing I did not like the prices.

Cathy B.

Found wonderful spring flowers fir my winter/spring door display

Pamela W.

We arrived at 7:15pm to drop off two prints for framing. While the clerk was finishing up with a customer. The clerk asked if we were picking up. When we said we were dropping off, she told us “I’m finishing up with these people, I’m by myself tonight, and I have to clean up.” I’ve had several prints framed before and I knew exactly what I wanted (the color of matting and a 1” plain black frame.) I am guessing our order would’ve taken 15-20 minutes max. We asked her what time they closed, and she said 9pm. When we pointed out that it was still 1 hour + 45 minutes till closing time, we were again told that she had to clean up and was by herself. We walked away.

On our way out, we spoke with a “manager” who simply nodded after we explained what had just happened. The only thing she said was that the Framing Dept. usually closes at 8pm. Really? We didn’t see that posted anywhere. I’ve been a customer at Michael’s stores all over California for decades. But I’m sorry … they have lost me as a customer. And their attitudes last night made it abundantly clear that they could not care less. In the future, I’ll drive over to Roseville or Sacramento.

Ren Y.

Update: No matter how much the corporate tries so hard to please people store is totally wiping it off. I have had another very unpleasant experience with this store again. You can not raise your voice you get yelled at like a five years old. AVOID AS MUCH AS POSSIBLE. In fact if you look at the store how little foot traffic shows the level of service in store. TAKING ONE STAR DOWN.

I used to shop Michaels a lot not any more. I hadnt be there for a while i realized why i stopped. They are not helpfull. Among Michaels, Joanne and Hobby Lobby definetely Hobby Lobby. They help. I asked the guy if
he could check otber stores for me he did not. He was suppossed to help me e took another people. I DONT FEEL WELCOMED AT THIS STORE. FEEL STRANGE.

Michele M.

Terrible customer service called to ask about my online pick up I placed would not help me, kept telling me did not want to set my expectations. Obviously she was not willing to help at all even for just ab update! Don't bother doing online orders for pick up if you need it ASAP no one will help you!

Erik N.

Store always kept organized and clean. Staff friendly and willing to assist in meeting your needs. Shelves always stocked

lorre C.

I love this store. I went in for beads because I love to make jewelry. Very, very low inventory. It's hard to find jewelry making and beading supplies elsewhere, so I come here from another town ( nothing in my small town) and get disappointed when there's very little. I needed simple silver beads to finish these couple of pieces. Plus, extra inspirational beads😊 I had to go to Amazon. Everything else seemed adequately stocked. Lately, their focus seems to be leaning hard on seasonal. Their seasonal items are always on sale😊and pretty nice.

Jennifer P.

I usually enjoy my trips to Micheal's. It seems the staff is not happy with life or working these days. they are very rude and unhelpful