Kingline Equipment Dothan - Dothan, Alabama

Marc S.

Good service. Took some time, but it was the ECU. It was costly, but that is the economy, and it was probably made overseas. New Holland has a major problem with getting parts that actually fit their equipment. Don't blame these guys. They are doing all they can.

Meghan A.

I’m not one to write reviews, but if you are in need of a tractor being serviced, do not waste your time, energy, money or sanity. Had issues several years ago with a tractor that was being serviced by them. Gave them a second chance with a dealership close by in Marianna…shame on us. Took tractor to Dothan again because Marianna service department was backed up 2-3 weeks & Dothan could get on it in 2-3 days. Speed of service is a big deal for us because we utilize our tractors every day feeding hundreds of dairy cows…this was expressed to service manager prior to taking tractor in. Tractor remained in service department for 10 weeks & main complaint was not even fully addressed or fixed! There was no communication from Kingline’s part throughout duration of ‘servicing’. We had to always initiate calls to check in on progress & were told parts were being ordered, technician was waiting on needed equipment, ‘it should be done within the week’, etc, etc. Finally had to demand that we would be picking up the tractor to be taken somewhere else for servicing. The only thing that was addressed with the problem that we had taken the tractor in for, was that they had hooked up diagnostic equipment to check the PTO pressure & it was indeed low. We knew that & that’s the reason we took the tractor in to be serviced. They did clean out a rodent nest & repair some damaged wiring for a mere $842. According to their service notes, this was done in September after we first dropped off the tractor. Nothing else was done until we complained and wanted the tractor back in late November. They did haul it back to us…so I guess that deserves the 1 star.

M D.

UPDATE:

Just picked up my Lawn Mower and was pleasantly surprised at the outcome; it was my first time to actually meet Matt in person, since when I had dropped it off quite some time ago, he was out for lunch. He did not even mention anything about price, and when I asked he said “it was submitted under warranty, and will be covered” - and he was very professional; so I asked about looking into riding lawn mowers and he and his associate/salesman told me all I needed to know -will think more about that later, when I am ready to purchase, but of course I will shop around. I also apologized for my confusion on the process, and happy it all worked out. Thanks again!

The only downside was the long wait, but I figure it is not their fault, but Toro, who makes the cables, I believe.

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Why would Honda not want to replace (cheap cables) to honor the Warranty over one year?

Billy B.

I was trying to perform a replacement of the seal on the pto on my ford 3910 and ran into problems getting the old one off . I took the housing in to the service department and the service manager said wait right here . He was back in a few minutes with the new seal on .
I would give them a five plus rating. They are very friendly, knowledgeable and accommodating.

Shawn S.

I had some issues having a 3rd function installed at another location. My salesman BJ took a call from me and immediately got in contact with Matt in service. Needless to say, but a true 5star experience was given to me. They picked up my tractor, re-worked a botched up install from another facility and delivered it back to me in a very timely manner! Couldn't be happier, thank you gentlemen!! It gives me hope knowing true customer service still exists...

Lori W.

Drove up after a long drive to the Dothan, Al store. Arrived approximately 10 minutes before closing. My son had to get a heavy part from the back of the truck and try to get it inside. Got to the door and it was already locked. Saw a woman and man inside. Positive they saw him. Never came to the door. We called and no one picked up the phone. Very poor customer service. Would not recommend wasting your time. Go somewhere that needs your business and is happy to help.

Bill H.

My 1974 Ford 4000 needed a wiring harness, a service, and other misc items. Matt kept me informed of the progress and he and the service team took great care of my tractor. Good to have the old Ford back up and going again.

James W. J.

On Wednesday 12/18/2019 , my son car broke down at King line equipment , and my wife came to call someone to come and get the car ! She said a employee came out and was very rude to her ! I don’t know if it was a manager or employee, I just wish I could have been there ! She said another man and a woman came out and apologized for what the other person did ! She didn’t have anything to do with his car breaking down, she was only there to assist to get the car home ! I guess someone there feels comfortable verbally assaulting females . One person cannot determine what this company is about, but I do pray that individual will receive worse than he gave out ! GOD BLESS YOU and of course Merry Christmas !