Hotz Catering and Rental - St Clair Shores, Michigan

Hotz Catering and Rental Overview

For those seeking exceptional catering and rental services in St Clair Shores, Michigan, Hotz Catering and Rental stands out as a reliable choice. Located at 22414 Harper Ave, St Clair Shores, MI 48080, United States, this establishment offers a blend of professionalism and personalized service. Their contact number, 5864987063, is readily available for inquiries, ensuring potential clients can easily reach out for more information or to book their services.

Key Features

Specialties: While the specific menu items aren't detailed, customers have noted a strong focus on customizable catering solutions and high-quality rentals. This suggests that Hotz Catering and Rental is adept at meeting diverse event needs, from weddings to corporate gatherings.

• Wheelchair-accessible car park and entrance: Demonstrating a commitment to inclusivity, the venue ensures all guests, regardless of mobility, can comfortably access their services.
• Experienced Staff: Based on reviews, it's evident that the staff, particularly someone named Angie, provides excellent service, making clients feel valued and well taken care of.

Location and Accessibility

Situated in St Clair Shores, Hotz Catering and Rental is conveniently located for local events. The site is particularly welcoming for those with disabilities, thanks to its wheelchair-accessible features. This not only enhances the guest experience but also reflects the company's dedication to serving all sectors of the community.

Online Presence and Reviews

With a robust online presence, potential clients can easily find hotzcatering.com. The website likely offers detailed information about their services, pricing, and what makes them unique. It's worth noting that the company has accumulated 25 reviews on Google My Business, which, despite a mixed rating with an average opinion of 3.5/5, showcases a variety of experiences – some praising the responsiveness and friendliness of their staff, while others have highlighted areas for improvement.

Recommendations for Prospective Clients

• Contact Hotz Catering and Rental early to discuss your specific needs. Given their customizable offerings, it's beneficial to have a clear vision of what you're looking for in terms of catering and rental services.
• Pay special attention to the accessibility features of their location, especially if you anticipate having guests with mobility issues.
• While reviews can provide valuable insights, remember that experiences can vary. Consider reaching out directly to inquire about any specific concerns or to clarify services.

Conclusion

Hotz Catering and Rental emerges as a commendable choice for those in St Clair Shores seeking catering and rental services. With a commitment to accessibility, a responsive team, and a customizable service approach, they cater to a wide range of events. Although there's room for improvement in certain areas, as indicated by customer reviews, the overall positive experience underscores the value that Hotz brings to their clients. Whether you're organizing a grand wedding or a business meeting, their services offer a solid foundation for making your event memorable.

👍 Reviews of Hotz Catering and Rental

Peter K.

5/5

There are some older, negative reviews but my experience with Angie was excellent. She was responsive, friendly, and prompt.

Anna B.

1/5

I went to Hotz for linen and drapery rentals for my wedding. I had met with them to receive a quote about 4 months prior to my wedding and paid deposit. First, I had a few revisions to the original quote and they were very hard to get a hold of, I think two days before my pick up they finally responded. Second, it seemed like during pick up it was kind of like they just looked around to "see" what they had at the time (seemed like nothing was actually reserved for me). Luckily all of my table linens were ready and correct, but they gave me a different white napkin with a print when I originally wanted plain white. They didn't have enough even though I had made the reservation 4 months prior. They also didn't have 10ft drape poles at the st. clair shores location and said I should go to the warren location to pick it up (the day before my wedding as if I had nothing better to do). For the inconvenience they gave me half off the drape but they failed to mention the warren location is an abandoned junk yard with stuff everywhere in and around a broken down building? Just had some random guys like "yeah I think this is it". Very confusing. Third, In the end they didn't even give me enough drape to cover the area I needed even though they said they gave me 68ft it was hardly 20ft. Not sure how you mess up that bad. Anyways wouldn't recommend - idk how a rental business is supposed to run but I know this isn't it.

Rebecca W.

1/5

A 9 hour pick up window, seriously!? The man who answered the phone was extremely rude. My work does a lot of events with rentals, I'm usually given a 4 hour window, which is completely fair. I'd never trade my vendors for Hotz. Could have been a great opportunity for a new customer.

Tonya

1/5

The owner is very rude and disrespectful. I was told it was my fault that they rented me a poor quality product. I called requested can light I was told no problem. However when I set them up at my event they were all different colors and some of the geols were completely burn through. I was told that it was my fault do to me ordering them last minute. I would have rather been told they couldn't accommodate me. My event was in Ohio 2 hours past Toledo in Akron. I call the office to leave a message on Saturday to inform them of the issue. The owner was rude and spoke to me very disrespectfully. The owner offer to come to Toledo to get the lights the problem was I was in Akron 2 hours away from Toledo at my event. I was offer a 10% discount because he offered to come to Toledo. I may not be your million dollars customer. However I am a customer just the same. I have used Hotz in the past with no issues. Im sure I won't return.

Jenna H.

1/5

We rented chairs and some bar equipment for my wedding this past Saturday. They were supposed to be black. We received white. they were grossly dirty, the paint was chipped and scratched off. Some of the chairs didn't even have seat cushions aka the part meant to sit on was a wooden frame with a big hole where people should be able to sit on them. When they delivered the chairs they forgot the bar equipment and had to deliver that later. The next morning when they came to pick the chairs up they arrived an hour early (9am) and proceeded to yell at me over the phone for not having them bagged and stacked by the door, even though I personally notified the office that we would not have access to our wedding venue until 10 am. Lastly, they charged my card for the remaining balance of our invoice without authorization and before we could even discuss the multitude of problems we had. we will NEVER rent from there again.

Cora C.

1/5

I just went here to rent tables and chairs for an event this Saturday. Tracy got an attitude and refused to rent me to me because I asked questions about my credit card. All I asked was if I change my mind will she charge my card. She asked me "are you getting them or not" when I proceeded to explain that I just wanted to be clear about " my" credit card. She handed it back to me and picked up the phone to help someone else. Very rude and unprofessional! A business that does not practice customer service!!!!!

Ebony J.

5/5

I’ve never had an issue! Polite and helpful staff they’re always my go to for rental service!

Sims C.

1/5

Rented 10 can lights today. Needed all of them in green, but they only had 7. None of them shined up the wall like they were supposed to, barely shined up halfway. Called the 24 hour help line and they were rude and uncourteous. I set up events all the time and have a listing of reliable vendors. Needless to say, I'm crossing this one off.