Higgins Diesel & Trailer Repair LLC - Loxley, Alabama

BJ H.

Don't even consider calling anyone else! Mr Higgins got out of bed at 3am and was working on my truck within 30min of my call. The experience is obvious when you shake his hand. He knew exactly what to do and the final bill was less than what he quoted. My only regret was not calling him 1st. I tried contacting 5 other companies and got 4 no answers and a 3 hour runaround and no show from the 5th.

Joel B.

I don't do gushing reviews.

I try to be professional and objective, looking for any way to ding at least something small on any place I visit so that I can build trust in anyone that reads my reviews.

I have ZERO negative things to say about this business. In fact, I don't know if I can say enough positive things about this one.

It all started when I broke down late last night. My business partner looked for the nearest diesel mechanics to come help me out.

First, my partner started getting clues that these guys really knew what they were talking about over the phone. They dropped everything to come help me out within the hour.

Decided they had to tow me, but when one of the problems turned out to be something they could have figured out on the side of the road, they didn't charge me for towing a vehicle and a trailer.

They went out of their way to provide me on-site accommodations to take a nap while they worked on the problem immediately.

When I mentioned an ancillary problem I was having, they offered to at least diagnose it for no charge. That in turn led to discovering a larger root issue. They worked through the night. I could tell they were dead tired, and were working slow. They told me they weren't going to charge me for the actual time they took to do the bigger repair since their fatigue was slowing them down.

They are a cash only business, and (maybe just because we are also a business) they made a payment arrangement with me to pay off my balance on my return trip.

Five stars on communication. Five stars on speed. Five stars on customer service. Five stars on knowledgeability. Five stars on price.

Five stars on overall satisfaction. I'll be telling this story to friends, family, and people we hire for years.

These guys are amazing.

W W.

Very nice people. They helped me with a problem not even related to an automobile. You can't ask for much more than that.

Jerry H.

Highly recommend this folks... They came to us and saved the day on our F-250... DEF system fault.. came to us in Gulf Shores within about 90 minutes... spent approximately 30 minutes.... Everything is back to normal now... many thanks....

Peggy G.

These people helped me out so much and did a excellent job repairing my vehicle thank you so much !

Reaves N.

Had my service truck go out last night (Sunday) and called Jeff at ~9pm. He was working on it in my driveway until 1:30am and got it running like a top! I will always use and recommend Higgins!

Tim D.

Jeff came roadside , quickly diagnosed the issue and got the engine started.

Bill M.

One of my drivers had an alternator go out on him while in the area on a Sunday. He was at the TA but they didn’t have a tech on duty and we needed to make a delivery. I called this place from Florida and they went and got an alternator for my driver came out and installed it and we made the delivery. They charged me 1100.00 for this. Five days later the alternator goes out again in Virginia. I call them to stand behind their work and I was completely stonewalled. TA roadside in Raphine, Virginia came out and redid the repair for 739.00 on the side of I-81. I repeatedly have reached out to them. Left messages and only got one response was that my only recourse was to take the alternator back to the parts dealer they purchased it from. Complete scammers taking advantage of hard working truckers. Never use these guys. Better to wait on TA.