Fred Loya Insurance - Santa Ana, California

Overview of Fred Loya Insurance

Located at 902 W 1st St Unit C, Santa Ana, CA 92703, United States, Fred Loya Insurance stands out as a notable auto insurance agency and insurance company. With a Latino-owned identity, the company prides itself on offering a range of services tailored to meet the needs of its diverse clientele. This is further highlighted by its commitment to providing on-site services, online appointment booking, and ensuring that its facilities are fully accessible to everyone, including those using wheelchairs. The company's inclusive approach is evident in its wheelchair-accessible car park, entrance, seating, and toilets, as well as its designation as LGBTQ+ friendly and a transgender safe space.

Key Features and Services

Specialties: Fred Loya Insurance specializes in auto insurance, positioning itself as a key player in the insurance industry. Its range of services includes managing the essentials for minimal requirements, as well as offering comprehensive coverage options. The company's commitment to convenience is reflected in its adoption of online appointment systems and automated premium deductions, aiming to simplify the insurance process for customers.

Despite its impressive offerings, potential customers might encounter a few challenges. Some reviews mention that the office hours can be restrictive, with long wait times or the need to visit during operating hours, which may not always be convenient for everyone. However, the availability of online appointment booking suggests that these issues can be mitigated.

Customer Feedback and Opinions

Reviewing the company's reviews on Google My Business, Fred Loya Insurance has garnered 19 reviews, with an average opinion of 3.9 out of 5. This suggests that while the company has its strengths, particularly in offering affordable premium rates and accommodating online services, there is room for improvement in terms of accessibility and convenience for all customers.

Customers appreciate the affordable costs for basic insurance needs and the convenience of online services. However, some have pointed out that direct in-person interactions can be quite inconvenient, especially given the limited availability of staff and the occasional long wait times. This feedback underscores the company's efforts to modernize and cater to a broader audience, including those preferring the ease of online communication.

Recommendation

For anyone considering insurance coverage, especially for vehicles, Fred Loya Insurance offers a commendable starting point. Its Latino-owned status and commitment to inclusivity make it an appealing choice for many. While some may face minor inconveniences with office hours and accessibility, the convenience of online services and the potential for automating premium payments can significantly enhance the experience.

To explore your insurance options or to schedule a online appointment, visit their website fredloya.com. This step can provide you with personalized advice and the chance to take advantage of their comprehensive services. Given the company's aim to be a safe and welcoming space for all, reaching out through their website is a straightforward and efficient way to start securing the protection you need.

👍 Reviews of Fred Loya Insurance

Sabrina C.

3/5

The cost is good for the minimal requirement. I recommend having your premiums automatically deducted as trying to get your business handled in person is a real inconvenience. The office is closed or you have to wait behind a line of people with only one employee working.

jose V.

1/5

01/29/2022 I had a bad experience I went to pay $285 insurance that is located at 902 w 1st unit c santa ana ca 92703 I arrived at 10:20 am I found that the place was closed and should be open from 10: 00 am . I thought to pick up the phone and talk, but look, she got out of a car, a very angry woman told me no, look, it says that I'll be back in 30 minutes, I told her no, I asked her, are you the one who works here, yes, angry, she said I see that I was going to talk now They scold me if they call that number, I told them I don't know what time she put that piece of paper, I've already been waiting for more than 30 minutes, but in reality, the woman didn't even say thank you, and if she had a number to report the bad service, she would.

Emilio H.

3/5

The best Fred Loya is the one on Buena Park. Management there is one hundred percent since they got their new manager Melina

juan J.

5/5

Great customer service by Amor

Definitely recommend

MOVIESHD P.

5/5

Is Good

Juan A.

4/5

Fred Loya es una aseguranza que le recomiendo a todo aquel que no pueda tener state farm, Farmers, Allstate u otra aseguranzas de prestigio. Sus servicios son buenos, y su póliza es económica. La razón por la cual no le doy 5🌟 es por qué solo tienen una opción de cobertura básica. Pero está súper bien si quieres algo económico y bueno sin que te roben tu dinero como lo hace Adriana's o Freeway insurance.

Renemi8

1/5

Lo peor en aseguranzas, te cobran barato al mes, pero si tienen accidentes no te cubre casi nada y el deductible es muy alto

Delfino E.

5/5

Muy buenos precios y responde rapido a un accidente