Firehouse Subs Fairhope - Fairhope, Alabama

Melissa A.

We love firehouse subs But, I have to complain ..Im not usually a complainer But, for 35 dollars it's annoying that they always get my order wrong! I can physically go in and order it to make sure they get it right and sometimes they still dont get it right.... Im not picky at all But, even when I call my order in, they get my order wrong. They don't listen even after I've repeated it 3 times . I have to make them repeat it back to me and they still get it wrong. Please get this right? I get sick of ordering and having to repeat my order over and over again and they still seem to get it wrong. I ask for wheat i get my sub, It's white bread!!! I always want it toasted and it's not toasted and they say they toast all their subs. And everytime I get a bag of chips they are smashed and under half way full. I know some of this sounds petty but when u are paying for a custom order and get it home and it's all wrong it's annoying. Please Get it right?

Ryan W.

If you have ever wanted to be scolded by a teenager who decided it was their job to be rude for you for walking in to pick up an order as if you just ruined their night this is the place for you!

Walked in, wasn't greeted, instead after a few minutes "are you picking up or something?"

The entire place smells like mold and there was smoke so someone apparently either burned everything and didn't open any doors to vent the place or they're trying to burn the place down so that you get a true firehouse experience.

Either way I walked out.

There's no way I was going to get food from a location that is both rude and clearly doesn't know what they're doing since the entire restaurant was smoking.

Rhonda H.

We love Firehouse, but… Walking in to an unclean environment, dancing workers, guests who clearly were friends of an employee being loud and obnoxious, we changed our minds on dining in and decided to get it To Go, also backed up on our drinks and got bottled instead because of the nastiness of the drink station. There were too many workers there for the unclean environment. Employees were nice but not doing their jobs. Honestly we should have just left.

Ben M.

“A Five-Alarm Disappointment”

If you’ve ever wondered what it feels like to overpay for a sad, lifeless sandwich while being yelled at like a delinquent recruit in boot camp, look no further than Firehouse Subs.

For the premium price, I was expecting a hearty, well-balanced sub. Instead, I received a limp, soggy pile of lettuce vaguely resting on a whisper of meat, as if the deli slicer had simply waved at the bread instead of doing its job. The flavors were as uninspired as the sandwich construction—somewhere between “cardboard” and “regret.”

The real experience, however, comes when you attempt to pick up your order. If you enjoy being loudly scolded for standing in the wrong place—despite zero clear signage—then congratulations, you

Terri A.

I have placed several online orders and have had no errors. My food was prepared in a timely fashion and I consider Firehouse to be consistent.

Laura B.

My company was called upon to perform a cleanup job after hurricane Sally, we gathered a team & got to work. Part way through the day i went to town for food to feed my crew. My first place was a pizza shop next door..they were extremely rude upon my arrival, so i went over to firehouse subs, not only was i greeted by super friendly employees, but the store was super clean the customer service great but the food was excellent! thank you so much Firehouse!!

JJ J.

Love the subs, service, convenience and the ability to over via an app

Greg B.

Food is excellent. Staff is always friendly. Service is fast and store is always clean.