Farm Bureau Insurance Richmond Michigan - Michael Smith Agency - Richmond, Michigan

Farm Bureau Insurance Richmond Michigan - Michael Smith Agency

Located at 66775 Gratiot Ave, Richmond, MI 48062, Farm Bureau Insurance Richmond Michigan - Michael Smith Agency is a reputable insurance provider serving the community with various insurance needs. The agency is dedicated to helping clients protect what matters most to them.

Specialties:

• Insurance agency
• Auto insurance agency
• Home insurance agency
• Life insurance agency
• Motorcycle insurance agency
• Renter's insurance agency

In addition to their main specialties, the agency offers online appointments, onsite services, and a wheelchair accessible entrance and parking lot, making it convenient for all clients to access their services. With a 4.1/5 average rating based on 15 reviews on Google My Business, the agency has built a solid reputation for its friendly and knowledgeable staff, who go above and beyond to assist clients with their insurance needs.

One satisfied customer mentioned that they have had nothing but good experiences with the agency, stating that everyone has been friendly and knowledgeable. They also appreciated the agency's great service when switching their homeowners insurance. Although the process was slightly more complicated due to their mortgage and escrow arrangement, the agency made it simple and hassle-free.

For those seeking reliable insurance services, Farm Bureau Insurance Richmond Michigan - Michael Smith Agency is a top choice. With their diverse range of insurance options, convenient location, and exceptional customer service, they are well-equipped to cater to the unique needs of each client. To learn more or to schedule an appointment, visit their website at michfb.com or call them at 5867277954.

👍 Reviews of Farm Bureau Insurance Richmond Michigan - Michael Smith Agency

Joseph A.

5/5

I have Home and auto through this Farm Bureau agency and have had nothing but good experiences here everyone has been friendly and knowledgeable and they were great to work with when switching my homeowners insurance from the old company. It was a little bit more complicated because our homeowners insurance is through our mortgage and isin escrow so there was some added steps, but they made the process simple.

Catherine P.

5/5

I've been with this agency and have been dealing with Telia and Rachelle since I was 16 years old! Telia has been there offering helpful, honest advice about car and home insurance for half of my life, quite literally!!!! Recently, I moved out of state and had to leave Farm Bureau. I can't explain how rare a business like this is to come by. They make it feel like they're family, personally helping you resolve your issues. Once my mortgage was absolved and transferred to the buyer, we moved, we've had little cell service in the mountains. Rachelle contacted me to tell me I deserved a refund. I never asked for a status on the refund, she emailed me daily with updates. I assure you, these women make this agency the best business I've ever dealt with. I haven't once regretted moving until now, realizing I'll probably never come across such an amazing helpful customer servicing business as this one. Thank you for years of great service, ladies 🙂

Jacqueline B.

5/5

The FBI-Michael Smith Agency was proactive in working with me to ensure that my insurance needs are met. Michael was helpful in reviewing existing/previous policies and identifying opportunities to enhance my coverage and SAVE me $. Responsive, and personal attention and consideration to my individual needs.

Aurora S.

5/5

Love coming here! Such wonderful people with great manners! The receptionist, Rachelle, is the most wonderful young lady, so kind hearted. Telia is also a hard working individual wouldn't be the same without her. Denise, the woman in charge of it all, is probably one of the greatest people I know. Farm Bureau in Richmond is a 10/10 establishment I would recommend it to anyone.

Ace S.

1/5

Paid cash in advance for a year worth of commercial insurance, policy cancelled without the common courtesy of a phone call, then when I found out, I phoned to ask "why?" & clear the matter up, continue new policy, was told "will get back will you tomorrow", 10-days, again still not the courtesy of a phone call. Shame on you!

Heather K.

1/5

This office is disrespectful and rude. They don't know how to treat their customers and the lady in charge (Denise) allows the receptionist Rochelle to be rude because she's soon to be marrying her nephew. The place is a joke.

chengie

1/5

Bad customer service received while on the phone with one of the agents. They never made sure any questions or concerns that I had were answered... Everything was rushed, highly unsatisfied.

Huron S.

5/5

Mike is excellent to deal with, goes above and beyond for anything you need!