Delta Trailers - Newport, Arkansas

the G.

Bought a new 2024 25+5 gooseneck to replace my 2011 Delta 25+5 gooseneck, my 2011 was a better trailer, it had a pop-up center dovetail between ramps that was all manual and worked perfectly, when I was ordering new trailer salesman told me they were phasing out the pop-up center so the mega ramps would be my best choice, he told me I could still get the pop-up center(option DT3 I believe) so I ordered it, trailer arrived at dealership which was almost 5 hours from my house and I went and picked it up and within the first 10 miles the reconfigured center pop-up platform was acting like spoiler, it has gas shocks that need a 200lb man to jump on to compress them and the latching system to hold it down broke before I made it home, terrible welds on that part of trailer, I contacted Delta twice before I was able to speak with anyone and they said I should take it back to where I bought it, why would I do that when they didn't build it? As far as the rest of the trailer goes its pretty good, no complaints on the trailer other that dovetail area including poor welds, poor customer service and poor(redesigning) of something that was better on older models, this will be my last Delta trailer

John F.

Fantastic customer service. What a great company to deal with in today's times. All the folks have been great work with and super responsive when reaching out to them. My next trailer will be another Delta.

Josh A.

Received two different trailers from delta. Both were already rusting even with a baked on paint. The jack on first was inoperable due to placement. Tried to work with “warranty” and received no reply. Received another trailer, ladder was in the wrong place and trailer was covered in rust. Not to mention the horrible welds and caulking throughout.
Terrible build
Terrible communication
Terrible service

Greg T.

A friend of mine bought a delta two horse slant w dressing room. Steel trailer. The paint started coming off the top. He ended falling on hard times and I bought it. I contacted Delta trailers to see what they said. They put me in touch with a man named Les. He said that the paint coming off was not normal after 4 years n informed me of 1 year guarantee on paint but he said send him some pictures. Well the way things are these days everything is the customers fault no was ready to hear the excuse to why they wouldn’t do nothing for it. Not Delta. Les said if I brought it up there they would paint it. I pull it a lot n need it so I said just send me the paint n I’ll do. Two days later the paint showed up. A lot of companies miss the chance to become a hero when handling problems like these. They’ll stand by the 1 year guarantee n that’s it. But there’s a guarantee n there is what’s right. Delta trailers n Les did what was right. I wish I could give them 50 stars

Al M.

Paint came off with a simple little home power washer. Trailer was taken back to seller and returned to manufacturer. It's been gone at least 2 months. The electric brake emergency box isn't working this was told to manufacturer when they had it! I was told that it was ready. It easn't. Brake box still doesn't work. Paint is missing in more places than when I sent it back! The Trailer jack is bent . I was told to straighten Trailer jack. Which was bent while gone and as far as the paint missing to buy some black spray paint and touch it up! I sent pictures of damage before I even hooked up to it! Never a Delta Trailer again!! BEWARE!!! Below is their answer to my review is false. I returned it to the seller ONE time for repair. Then I called the Delta and set it up for repairs. I think they should be responsible for their transport. The day they were starting the repairs I contacted Tim and told him of electrical issues. He said they would be checked. And where I was ever offered a refund. I don't know where that came from!!! It's a new trailer with rust. I want the trailer But I want a decent jack and I want the trailer to have paint totally covering it. Not rust!!

Kate G.

Between the cut gate, escape door and the rear door design issues and terrible welding job, I am already sorry I invested in your product.

Update 9/19
This trailer is already rusted out worse than 3 of the 20+ year old trailers I have.
Also if anyone has experience pulling this 500series Delta gooseneck trailer with a 2012 or newer Ram 2500, I would like to know if you have issues with the brakes grabbing.
I can pull other gooseneck trailers with no issues. I can use an older Ram 2500 with the delta trailer with no issues. I am wondering if it's to do with the power the newer Ram computer sends back to the brakes. Does not matter what setting the brake box is set at or if the truck is set to heavy electric or light electric brake. The brakes have to be unhooked not to grab.
I am ready to take a loss and get a trailer from a different manufacturer. Sad that my dad's 30 year old Ponderosa is in better condition, pulls better and was designed better. Ponderosa went out of business. What does that say about Delta?

Dennis M.

After talking to owners rep and discussion about trailer they were willing to come to Kansas to take trailer back to Arkansas. informed them that is was a small problem we could take care of in our shop Miscommunication resulted in us posting a bad review they are a great company and a pleasure to talk with.

H W.

Where do I start. Bought a brand new Delta 16’ stock bumper pull. I can say for sure reading the reviews Delta’s quality has went downhill. My issue was peeling paint on roof. They picked up my trailer kept it 3 weeks and finally after 5-6 phone calls I got it back. I have not looked with a ladder yet what they did and at this point I’m done with them. If you want customer service if something is wrong this isn’t the trailer management for you. As for the trailer I really like it and it pulls great. I have not looked for issues underneath that people have posted about mainly because I wouldn’t know what I was looking for if I did look. Covid issues, can’t get help, can’t get supplies was the response from them. I was told they don’t have a per say warrenty repair shop that they wrk them in as they can. Maybe they should get one. I pray this trailer doesn’t have anymore issues and I don’t have to deal with this company again. I will not buy another one . No communication at all unless you just keep calling.