Crocs at The Outlets at Orange - Orange, California

Lov O.

Monday evening, December 16th I came in. I knew exactly what I wanted. Bluey adult crocs size 9 in women's. A man who was very nice and professional by the name of Victor helped me and pointed them out.

My total was $70 plus tax. I handed the cashier, a young female with curly hair at $100 bill. She checked my bill with the marker which is expected and my bill passed. Thus was not surprising being that I do not use fake money.

She then felt the need to call a manager up and ask for a bill check. Again, my bill had already passed the test with the marker. This was offensive, and in my opinion, only done for one reason which I will not specify in this chat because it is obvious.

I asked her was that the protocol. I could tell by how nervous she looked that she was being dishonest when she said yes. If a customer's bill passes the check with a marker, why would you then embarrass that customer and call up a manager?

All this manager did was hold my bill up and look for the line. Anybody can do that. Please coach your staff on how to professionally handle money and do it in a way that is not embarrassing and demeaning to a specified individual.

I know it's the holiday time and you guys probably see all kind of fraudulent activities. That does not apply to me and when I come in to spend my hard-earned money. It is displeasing and disheartening to leave embarrassed and offended.

Thank you.

Brian D.

This review is because of a specific event on 12/8/2024
There was nobody “in line” there was an associate standing out side, as I approached two people walked out, I grabbed the door to walk in and was told they only let a certain amount of people in the store at one time. But two people walked out, I’m just me, one person. I would have been the only person in line. The math ain’t mathing. This is the dumbest thing. You lost out on a sale of 4
pairs. Good job.

Yissel B.

Check out line was very long. Two bodies were in the store during our visit. One retail associate who was checking out customers and an ASSISTANT MANAGER named Cindy who did not bother to walk behind the register and help her associate. Cindy was aware of the line and did visit the register twice to verify two $100 bills but even then she didn't stay to support her associate. Two customers left from the long wait.

Jose B.

Alberto was very helpful. Got us all the sizes we needed 🙌

Aaron B.

Good experience! We were treated by 2 different employees, were shown a few different sizes since my daughter has thin feet.

After we got the sizing down, she walked around until she found the ones she wanted.

Jong Y.

I've been a crocs user for 10 years and bought over 10 crocs. Out of all I bought, only one of them (never used yet) got deformed under the sun in tustin area. I called the store, and this is normal that it can deform under extreme heat, and it's on the receipt. Who reads the receipt in such detail? I wish they let me know at the store when I bought it. None of my other crocs got deformed under the same sun. One that got deformed is black color.

peter P.

So fun kids love picking out crocs and charms

Waldin G.

Hours show that they close at 9:00pm but the manager would not allow us to get in at 8:25 pm we were the only one in line, her excuse was today was very busy and we need to be out by 9:00pm her name was Carmen, after I threatened her that I was going to write a review she allow us in.

Management needs to take notes on this matter if the store hours are until 9:00pm why would the employees leave by 9:00 pm? Basic scheduling is a problem, just image how much money they are losing in sales with this mentality....