Chocolay Ace Hardware - Marquette, Michigan

Chocolay Ace Hardware: A Comprehensive Guide

For individuals and families residing in and around Marquette, Michigan, Chocolay Ace Hardware presents a reliable and convenient solution for all their hardware, home improvement, and tool needs. Located at 2250 US-41, Marquette, MI 49855, this establishment has consistently garnered positive feedback and a strong reputation within the community. With a dedicated phone number, 9062492223, and a comprehensive online presence via acehardware.com, accessing their services and exploring their inventory is remarkably straightforward.

About Chocolay Ace Hardware

Chocolay Ace Hardware operates as a full-service retailer, offering a vast array of products catering to diverse customer requirements. The store’s core competencies lie in providing quality hardware supplies, encompassing everything from fasteners and plumbing fixtures to electrical components and woodworking tools. Beyond hardware, they excel as a dedicated paint store, offering a wide spectrum of colors, primers, and painting accessories. Furthermore, they maintain an impressive selection of tools, ranging from hand tools and power tools to garden equipment and automotive supplies. The store’s commitment extends beyond mere product availability; they prioritize customer satisfaction and strive to deliver exceptional service.

Key Features and Services

Chocolay Ace Hardware distinguishes itself through a multitude of convenient features designed to enhance the customer experience. Curbside pickup offers a seamless option for those preferring not to browse the store directly. Delivery services are available, expanding their reach to customers unable to visit the physical location. In-store pickup is readily accessible for online purchases, providing a quick and easy retrieval method. Shopping within the store itself is a pleasant experience, facilitated by knowledgeable staff and a well-organized layout. Moreover, they provide valuable onsite services, including assembly service for various products, ensuring customers receive assistance with setup and installation. The store's commitment to timely service is further underscored by their service guarantee, providing assurance of product quality and performance.

Convenience and Accessibility

Recognizing the importance of accessibility, Chocolay Ace Hardware has taken steps to accommodate individuals with mobility limitations. The store boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that everyone can easily access and navigate the premises. The store also accepts a variety of payment methods, including checks, credit cards, debit cards, and NFC mobile payments. The quick visit option allows for rapid transactions, ideal for customers with limited time. Finally, they offer batteries for various devices, further solidifying their position as a one-stop shop for many consumer needs.

Customer Feedback and Reputation

The positive customer sentiment surrounding Chocolay Ace Hardware is reflected in its impressive Google My Business rating. As of today, the store has amassed over 204 reviews, with an average rating of 4.3 out of 5 stars. These reviews consistently highlight the store’s friendly staff, extensive product selection, and convenient services.

Here's a summary of the recurring themes from customer feedback:

• Exceptional Customer Service: Customers frequently commend the staff's helpfulness, knowledge, and willingness to assist.
• Wide Product Selection: The sheer variety of hardware, tools, and paint options is consistently praised.
• Convenient Services: Curbside pickup and same-day delivery are particularly appreciated for their time-saving benefits.
• Clean and Organized Store: The store’s cleanliness and well-organized layout contribute to a positive shopping experience.

Chocolay Ace Hardware is more than just a hardware store; it’s a valued member of the Marquette community, dedicated to providing quality products, exceptional service, and a convenient shopping experience. Whether you're embarking on a major home improvement project or simply need a few essential supplies, Chocolay Ace Hardware stands as a trusted resource.

👍 Reviews of Chocolay Ace Hardware

Penny H.

1/5

Do not go here to have a key cut. I went in to see if they had a key for my car. They didn't have it in stock so they would have to order it. No problem. Them it was backordered and they had no idea when it would come in. Ok they quoted me $140 to have it cut and programmed. It was cheaper then going to the dealer and I didn't urgently need it.
Two weeks go by and I call to see where it is and he says he called to order the key on the weekend and it would be another week before it came in. Later that week my key stops working the service anti theft system light is on. I need this key. Monday rolls around I call and they key is in. My husband goes in the next day to have it cut and they cut it wrong but they also said it would be $170 for the key and then $30 more for the programming fee. . He goes back the next day right after they open and the guy isn't there until noon so we go to the dealer and that is where I will go to have it programmed.

Straight S. S.

5/5

Wonderful store with long-term employees. They pretty much have everything you need amd the staff are incredibly helpful. It's nice to see the store dog and cats there too. Makes you stop your busy-ness and take a moment to pet and talk to them.

Darcelle N.

2/5

Poor selection in store. Advertised more outdoor power tools. No stock. Workers didn't know much about things sold in store.

Steven H.

5/5

Good selection...very nice staff...nice to have choices on places to shop

Kayleigh K.

2/5

I stopped into Ace today to buy some copper wire. I made my selection, went to the register, and was charged at least 2$ more on each product. I notified my cashier that the prices seemed incorrect and that I was going to go check. Indeed, prices were marked lower on the shelf. The cashier, Doug, then rudely asked what I wanted him to do about it. I asked him to honor the displayed price, and he then suggested he just refund my entire purchase so I can take my business elsewhere. (I have been looking for this wire other places, and was unable to find it) I informed him that I would just like him to honor the listed prices. Since I paid with a debit card, he said it was just easier to change the prices and began the correction.
While he made the corrections, he complained that I was ripping the store off, and that he shouldn't have to change the price for me because they are short staffed and haven't gotten their price changes done. He brought up another employee and told him to "go change the prices on these products right now, because she is ripping the store off."

When he completed the correction, he tossed my bag to the front of the counter, and said "Thanks, have a nice day, Don't come back."

Two stars, because I am glad they had the products I needed, but that kind customer service sucks. I'm sorry your store is currently understaffed, but representatives should not treat customers like that under any circumstances. Next time I'll just order from Amazon instead of supporting my independently owned local Ace hardware.

BM J.

2/5

Been coming here for 15 years and always have decent service. Dropped by today to get an automotive key cut, something I’ve had them do before but Steve informed me that you have to buy the key from them in order to have them cut it, I have brought keys to them many times over the years and never had this issue. On top of that he was pretty rude about it. Place is going downhill service wise and has been for a couple years. This isn’t my first issue but is the first time it was bad enough to warrant a review

Victoria L.

5/5

I had to replace some parts in the bathroom this weekend quickly to avoid damage. They had the parts I needed in stock and at a really good price. I love buying flowers here in the spring, too. The staff is very helpful.

SHAMANE M.

5/5

Van broke down and I was in need of help testing circuits. Vanessa was incredibly helpful in finding a necessary tool, and resourceful when she was not sure of an answer. She was very attentive to me and to the wave of customers that she seemed to be handling all by herself, along with the register! Give this woman a raise! She was the best ACE help I've ever had.