Captain Kool Ice Cream - Roseville, Michigan

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Captain Kool Ice Cream: A Reliable Provider of Frozen Treats and More

For those seeking a dependable source for ice cream, dry ice, and even a selection of vehicles, Captain Kool Ice Cream stands as a noteworthy option. Located at 29701 Little Mack Ave, Roseville, MI 48066, this multifaceted business has established itself as a valuable resource within the local community. Their dedicated phone line is Phone: 5867554888, and you can find detailed information on their website: Website: captkool.com. It’s worth noting that Captain Kool operates as both a wholesaler and a dry ice supplier, demonstrating a breadth of services beyond just ice cream sales.

Core Services and Specialties

Captain Kool’s primary function is the supply of frozen desserts, catering to a diverse range of needs. They've cultivated a strong reputation as a reliable wholesaler, supplying other businesses with premium ice cream products. Furthermore, they are a dedicated dry ice supplier, crucial for maintaining the quality and freshness of their frozen offerings and for various industrial applications. Interestingly, Captain Kool also functions as a used car dealer, expanding their business portfolio and offering a unique combination of services. This integrated approach suggests a well-established and resourceful operation.

Accessibility and Amenities

Captain Kool prioritizes accessibility for all customers. The facility boasts a wheelchair accessible entrance, ensuring ease of access for individuals with mobility challenges. A dedicated wheelchair accessible parking lot further enhances the convenience for patrons with similar needs. The company has garnered a significant number of reviews on Google My Business, indicating a strong local presence and customer engagement – currently holding 48 reviews.

Customer Sentiment & Overall Impression

While the average opinion currently stands at 3.2/5, the comments frequently highlight the company's responsiveness and commitment to customer satisfaction. Several testimonials speak to a remarkable ability to quickly and reliably fulfill orders, particularly for events and gatherings. There's a clear emphasis on prompt service and a willingness to go the extra mile. The experience described by one customer regarding a school band camp exemplifies this dedication – a last-minute cancellation was swiftly addressed with immediate service, demonstrating a flexible and customer-focused approach.

Recommended Information for Prospective Customers

• Contact Information: Phone: 586-755-4888
• Address: 29701 Little Mack Ave, Roseville, MI 48066
• Website: captkool.com
• Specialties: Wholesaler, Dry Ice Supplier, Frozen Dessert Supplier, Used Car Dealer

Captain Kool Ice Cream presents itself as a versatile and dependable business, offering a compelling combination of ice cream supply and related services. Their commitment to accessibility and a demonstrated responsiveness to customer needs make them a worthwhile consideration for a variety of needs.

👍 Reviews of Captain Kool Ice Cream

Geary H.

5/5

who doesn't LOVE ice cream!!! I know I do!!

Walter K.

5/5

We had another ice cream truck company cancel on our band camp this past Friday at the last minute. I called Captain Kool and within 5 minutes they were at our school. They saved the day!!! Drew (The Driver) was so kind & accommodating!!! We will be booking them for our camp from now on!!!

Marissa C.

1/5

I called 3-4 weeks in advance to book a drive-by truck event for my sons birthday party. Confirmed the reservation details over the phone, & then the day of the party the truck never showed. I left a message an hour after the scheduled time & have not heard back. Very disappointed. Because we were having the truck I did not purchase ice cream for my sons birthday party so we were left scrambling at the last minute.

Colette M.

1/5

I would not recommend Captain Kool unless you have a back up plan. I reserved an ice cream three weeks before my event giving my credit card for deposit. Received confirmation call back and confirmation of cart size. When I called to place ice cream order one week prior to event, as instructed, they did not have my paperwork, had no idea what happened to my credit card deposit and had no carts available tor me. In addition the first person trying to find my paperwork assured me that even if they couldn’t find it we could start over and they had carts available. Several hours later they still hadn’t been able to locate the paperwork but now had no carts. Horrible!!!!

Zach J.

1/5

My family is looking around for ice cream trucks i only called to ask, if they rent out to people. Never have I felt so insulted about asking a general question. Sorry I wasted time out of my day to call. Must be nice getting payed to be rude to someone wanting to be a customer....not even worth giving a single star, but I had to mark something. They deserve ZERO stars and a bunch of flat tires. LEARN TO BE KIND! Awful customer service. The guys a real POS

Joseph V.

5/5

Captain Kool ice cream trucks are the best. Even with the supply chain problems Captain Kool still has a good selection of ice cream to choose from. To a child it's so special when Captain Kool drives down their block, they dance and smile like never again after they grow up, sooo special! I support Captain Kool ice cream trucks.

Dan D.

5/5

My granddaughter and I rode our bicycles there thinking it had a walk up customer service, sadly it is wholesale only. However there was an extremely kind wonderful woman who went to her truck and gave my granddaughter a icecream . Thats customer service. My granddaughter spoke of her kindness the rest of the day.

Ryan P.

1/5

One of their trucks came down my street today… the lady was texting and driving…. IN AN ICE CREAM TRUCK! She didn’t even notice my kids waving the truck down. That’s a recipe for disaster. I took the info of the truck down, and will be calling when they’re open tomorrow.