Tabatha W.

I have been a customer for a few years and prior to this review would have given them a five star rating, however, I was attacked by the unleashed dog of another of their customers on the sidewalk outside their building. (Bitten three times, knocked off the sidewalk, breaking my foot). I let the receptionist know what happened and provided my contact info, was told a manager would reach out, that did not happen. My boyfriend went into the location the next day to request the video/information and was told a manager would reach out, that did not happen. I was contacted by a Public Health Nurse today, stating I need to get a rabies shot, because Canna Cruz is refusing to provide Animal Control with the dog owners info and AC is unable to locate and quarantine the animal. I called again, begging Canna Cruz to provide the info to AC and was told that the owner would call me back. That has not happened. I am so disappointed.

Update: Shortly after posting this review, CEO Grant Palmer contacted me. He stated that he obtained the offending animals vet records and they are current on their rabies vaccine. He hopes I understand why they will not provide the dog owners information to Animal Control and said he encouraged the owner to contact AC of his own volition. I do understand protecting personal information, though, I believe protecting my life is slightly more important, especially considering dog bites are not a crime and quarantining the animal for both of our safety is warranted.

2nd Update re owner response:
It took you eleven days (not 24 hrs) to call me. I did not request or need the perpetrators personal information, I needed you to comply with the request from Animal Control for the information. (The perpetrator will face the consequences of violating PC 398 by failing to provide either myself or AC his contact details and the animals records within 48 hrs of the attack.) You have not provided the animals vaccination records to me, just an assurance over the phone that you have seen the records and the animal is current on rabies vaccine. I'm still concerned about rabies because I have not seen the evidence and if I were to show symptoms of infection, it will be too late to save my life. I appreciate that you have finally provided me with the videos and I wish it hadn't taken writing this review for you contact me, but you ignored multiple requests over the first eleven days!
On top of the pain and trauma of being viciously attacked and wounded, I am saddened that you initially chose protecting the perpetrators identity over protecting my life. Also, unfortunately, you are involved. The perpetrator and myself made purchases inside your store within a few minutes of each other. Your staff was kind enough to warn me that an unleashed dog was inside before I shopped and I made the choice to wait outside until the perpetrator left, and that's when the attack happened. Thank you for changing your policy and now requiring that all dogs in your store must be leashed, hopefully this prevents anyone else from being injured.

Last Update re: owner edit
I understand protecting your business, but honesty and reading comprehension are sorely lacking in your response. You can believe whatever you choose, but the facts, the video evidence you provided and my injuries confirm my account of the events.

Aisha O.

An easy place to shop & they’ve got excellent deals. Today my bud tender Alyssa gave amazing suggestions, used my preferred name, and kept me out the door with top shelf in my price range. The staff are so kind for real! Even when the line is long (students get a discount the signage says) I rarely wait longer than 3-5 min. They’re open till 10.

Mollie J.

The best dispensary in Santa Cruz! I love getting the specials they have great deals. All the staff is friendly and the store is set up nicely so you can see most of the products. Also it's cool they have a stamp card to build up for 20% off, you don't see that anymore.

Debra M.

Love this dispensary! Such good customer service you feel very welcomed everyone always has a smile there very knowledgeable about their products, the prices are awesome 💯 ♥️

Rhys W.

Everyone who works here is friendly and helpful! The store has great prices and a good selection. Highly recommend going in!

Martha L.

Make sure you have your id with you!! I couldn’t go inside and I had to stay on the waiting area. I’m glad, that means they are in compliance! So just for you to have an idea of the place 🙂 …..let me know what you find if you go!

Askdoctoroneal

They're nice on the surface when they're selling you six month+ old, dry af product. The 20 year olds they have working the phones are rude. THEY messed up my order and I didn't realize til I got home. I called a couple times, asking about a possible refund the last call and the kid working there told me "we're going to block your number". Get out of business if you're pissy on the phone. Didn't get to speak to any manager. Everybody else there are basically cutthroat scammers. Not a friendly place whatsoever. They're all about the benjamins. Six month old junk worth $0. Beware.

Phuong N.

The workers are always so nice and helpful..and great deals