Beverage Factory - San Diego, California

Greg B.

got my new kegerator 3 weeks ago (Model: Z163S-2NK) and absolutely love it!!!

ran new electrical and my co2 line to the basement.

Joseph Cescolini from sales helped me out with the purchase and answered all my questions.
only negative I have is if the cooler is not running to cool the tower, the 1st beer comes out foamy but after that it's completely fine. ended up ordering a booster fan from Amazon($25) that with run 24/7 to keep the tower cool so never any foam 1st beer pour

Keith W.

After looking at free standing wine chillers for a while, I found Allavino from Beverage Factory. The sales support was extremely helpful, unlike competitors, in helping to choose the right unit for my specific needs. They actually directed me to a unit different than the one I called about which was less expensive and a better fit for my needs. From a customer service perspective, anyone can do well when no issues arise. I had an issue with my shipping, they were responsive and fixed the issues quickly and followed up as well. The contracted white glove delivery was excellent, and the unit is in place in my basement, balanced and ready to go. I highly recommend Beverage Factory.

Robert C.

Denise was very helpful in addressing my issue. She suggested changing temp sensors and sent along pictures on how to change them. I received the sensors very quickly (thanks!) and was able to install them per her instructions. And the unit is working. Denise was knowledgeable is pinpointing the problem on the first try. I appreciate her professional assistance. Robert Chavira

David M.

First off, I want to be perfectly clear that this unit was advertised and shipped as a homebrew kegerator. This means it should ship with connectors that would accommodate homebrew Cornelius kegs, not commercial Sanke kegs. It did not. There is not even an option to pick out different connectors. Nor should there be, because presumably it would ship with the correct ones. The model I purchased is model HBK309X-2NK. As of this writing, it is still available and you can visit their website and see this for yourself.

The 29/32"-14 female adapters at the end of each liquid line needed to be cut off. Since they were crimped to the hose with a machine, rather than a removable clamp, these fittings were essentially useless at that point.

The beer line has a 3/16" ID, yet the ball lock keg couplers are 1/4". This made it necessary to either force the 1/4" coupler barb fittings into the smaller line, or buy more fittings. Since I was able to get the barbed fitting into the tube with some effort, I took that route, only to then discover the included plastic clamps were too small to work. Now I needed to find small hose clamps to get by.

All in all, this proved to be a frustrating experience. It did not have to be. Had the Beverage Factory actually looked at the bundled equipment they were selling, these frustrations could have been avoided. Including 1/4" swivel nut fittings at the end of each beer line would have solved the problem. Including 3/16" barb to 1/4" swivel nut adapters would have also solved the problem. Bundling ball lock keg couplers with 3/16" barbs would have worked. Unfortunately, none of these options were implemented, and it winds up making for a poor end user customer experience.

Phillip L.

Ordered about two thousand dollars worth of material to make a draft cocktail mixing system for the bar I manage. In order to implement this system I needed to modify a part in order to make it work for the application needed. After purchasing the parts and asking for the custom work to be done, the amount of run around I received to get the custom part was quite astounding. Everything from needing a welder, not communicating properly, waiting on parts, waiting on solder, and straight up forgetting. I was called to say that my parts would be ready for pick up this morning. Lo and behold, I show up and the work wasn't done. Given my experience with this purchase, I wouldn't recommend using this company for any custom work.

Preston F.

Beverage Factory helped me give a great Christmas Gift! Kaylyn went above and beyond to help me with a last minute part upgrade as well as a warranty part exchange. Both of these were resolved as quickly as possible. Product is exactly as advertised. Build quality and instructions are good. Shopping experience and support top-notch. We will absolutely shop with them again in the future.

Only minor note: the kegerator did not come with clamps for the air lines. Thankfully I spotted this early and picked some up because we needed them. There are thumb-screw style ones on amazon that are fairly cheap and work well.

htsuei

I purchased an Allavino wine fridge from Beverage Factory some time ago and it has been working very well. Occasionally the unit will have faults and I was always able to reach a knowledgeable rep at Beverly Factory for assistance. Some issues are simple and some are more obscure. My most recent interaction was with Bree and she was fantastic and resourceful in assisting. Thanks Bree!

Marcos N.

Customer Service is really efficient. I had an issue with my wine wine cooler and reached out to them for assistance.
Responses were pretty fast and I felt I can trust on this company. Special thanks to Hannah, who interacted several times with me until I got everything I need to get my cooler back on track.