Aurora Military Housing - Anchorage, Alaska

Sierra

Aurora Military Housing in Alaska has been an absolute nightmare to deal with. From the moment we moved in, it’s been one issue after another, and the lack of proper maintenance or care is astounding. The house had visible mold in several areas, especially around the windows and bathrooms, which is a serious health hazard. Despite submitting multiple work orders, it took them forever to address it, and even then, the mold wasn’t fully removed. They just did a quick patch job that didn’t solve the underlying problem.

The appliances were outdated and constantly malfunctioning. Our heat pump goes out frequently, leaving us freezing in the winter months. Every time we call to get it fixed, we’re met with incredibly slow service. It often takes weeks for someone to even come and assess the issue, and when they finally do, the repairs are temporary and poorly done. We’ve been stuck in this endless cycle of broken appliances and non-functioning heat.

To make matters worse, the staff is downright rude and unprofessional. They don’t seem to care about the concerns of tenants at all. On top of all this, Aurora Military Housing has the nerve to charge outrageous fees for damages that were clearly from previous tenants. It feels like they’re just looking for ways to squeeze every dollar out of you.

Overall, the experience has been terrible, and I would not recommend Aurora Military Housing to anyone. The lack of care, rude staff, slow maintenance, and unreasonable charges make living here a complete headache. Avoid at all costs!

Traveling K-Mom

Friendly staff on both sides.
Maintenance phone staff was great but to get them to come fix anything took forever. Once maintenance fixed anything, they left a mess which is inevitable during the winter months. I always asked them to remove shoes or wear shoe covers which they wore. Only thing I didn’t like was that once the shoe covers were on, they’d walk out to their vehicles to grab something and walk right in. What’s the point of the shoe covers?
There was a couple times when the maintenance staff did not know how to fix something and had to pull out his YouTube vids. Besides this, they were always friendly and courteous.
Homes are basic military homes. Nothing fancy but does the job. Wish they built better homes with better ventilation so that mold would not be a problem.

Dori Harz

If you are having issues with this company please collect information, names, dates, video recordings and submit it to your congressman and senators especially if it's in reference to move out charges. This company is not for military families they are for profit scammers. Google reviews are not enough.

John Chesley

Worst Military Housing office iv dealt with in 13 years of service. Accounting personnel were rude, disrespectful and argumentative over the phone, wouldn’t accept the fact that my orders were cut within the 30 day notice(I received my orders on the 7th and moved out on the 29th. If I could give them no stars I would. Seems to be the theme of “that’s not my problem”, should be the motto of their company

Bonnie Mack

I would NEVER live on base again after dealing with Aurora. They are absolutely horrendous. Every time we have an issue, they try to turn it around and blame it on us. Our washer has been broken twice, our dryer once, and our dishwater has had standing water and mold since we have lived here (over 2 years). If you want a decent house with a decent company, DO NOT live anywhere where this company is.

Nicholas Niestroy

I'll be honest, I was pretty skeptical when I chose to live on base in 2020 and moved out in February of 2024, but the pros have FAR outweighed the cons. I was waiting for something bad to happen or some bad service from this company. But I had a wonderful experience from start to finish living in Aurora.
The maintenance team is truly something special, they are quick to fix problems and any serious ones will get fixed the same day. They have a 24/7 service line, including holidays. The leasing office was always friendly and helpful. Even helping with my clearing when I wasn't able to clear housing before my final out. My final inspection was extremely pleasant. Minimal charges outside of the expected (unless you want to clean your trash cans, you're gonna get a 50$ charge), I'll happily accept that.

On the downside of things, I lived in New Sunflower. The houses are very cheap and old. I could run a LONG list of things that broke. Washing machine, refrigerator, pipe leaking in the basement, heat going out in part of the house. But the maintenance made up for it by always being prompt and fixing things immediately. We had a new washer in less than 2 weeks. The self help center is pretty great too, ice melt bags twice a winter, new bulbs, and a lot more are completely free of charge.

Overall, i'd recommend living on base and renting with Aurora. Some of neighborhoods are much nicer than others. I'd recommend anyone take a place in moose's crossing. But especially if you are below the rank of e-7, you aren't going to get a better bang for your buck.

Evan Cooper

Absolutely horrible experience. I have never had so many issues with a home as with Aurora. Our roof leaked and their “fix” was to cut holes in the ceilings and use buckets to catch the water. They came back and did a poor patch job without fixing the actual issue. They removed lights to prevent water ruining them and told us we needed a separate work order for them to reinstall the lights even though they removed them. Sinks leaking, garbage disposal leaking, constantly clogged showers and sinks, water line breaking and flooding the first floor with an awful patch job with no paint or sparkle and an electric socket burning up and nearly catching fire. We also had our camper parked in the driveway for less than 12 hours and they left a nasty notice on our door yet neighbors won’t shovel their driveway and get away with it. There’s no telling what sets them off or how they will handle something. A water line POURING water wasn’t an emergency to them and took days to fix with constant water coming out yet a camper being parked in the driveway needs moved immediately. I will NEVER recommend Aurora military housing to anyone. Hands down the worst experience in military housing I have EVER had.

Lauren Rogers

Aurora wouldn’t allow our terrier mix dog to live on JBER because he “looks like a pit bull”. The vet signed off on his paperwork that he is a terrier mix, but they decided they know more than the vet and chose to make us get rid of our beloved 13 year old dog that has lived on 2 other military installations with no issues. Then they took it a step further and made us sign paperwork that he is banned from the base just in case we try to sneak him in. I’ll be taking legal action. Thanks Aurora. Now I have to explain this to our 7 year old.