Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital government agency dedicated to establishing and enforcing child support orders within the state of Arkansas. Located at 322 S Main St #100, Little Rock, AR 72201, the office plays a critical role in ensuring the financial well-being of children and their families. Individuals seeking information or assistance related to child support can readily access the office via telephone at Phone: 5013715400 or through their official website: Website: dfa.arkansas.gov. Their primary specialization is, undoubtedly, as a Government office, operating under the Arkansas Department of Finance and Administration (DFA).

Services Offered

• Child Support Establishment: The OCSE assists parents in establishing child support orders when a parent is currently not paying support. This involves gathering financial information, calculating appropriate support amounts based on Arkansas guidelines, and formally filing the necessary paperwork with the court.
• Enforcement of Existing Orders: A significant portion of the office’s work revolves around enforcing existing child support orders. This can include wage garnishments, tax refund intercepts, license suspensions, and other legal measures to compel non-custodial parents to fulfill their financial obligations.
• Modification of Orders: Life circumstances change, and child support orders may need to be adjusted to reflect these changes. The OCSE facilitates the modification process, considering factors such as changes in income, custody arrangements, and the child’s needs.
• Locating Non-Custodial Parents: One of the initial and often most challenging steps is locating parents who are not actively participating in the child support process. The OCSE utilizes various resources and legal procedures to identify and serve non-custodial parents.
• Payment Plans: In certain circumstances, the OCSE may work with non-custodial parents to establish reasonable payment plans to ensure they can meet their financial obligations.
• Legal Assistance & Information: The office provides informational resources and guidance to both custodial and non-custodial parents regarding their rights and responsibilities under Arkansas child support law.

Accessibility and Amenities

The Little Rock OCSE office prioritizes accessibility for all visitors. The facility boasts a Wheelchair-accessible car park, ensuring convenient parking for individuals with mobility limitations. Furthermore, the entrance is Wheelchair-accessible, providing barrier-free access. For the comfort and convenience of visitors, the office offers Toilet facilities and ample On-site parking. Paid Multi-storey car park and Paid parking lot options are available nearby, along with Paid street parking to accommodate a wide range of visitor needs. These features demonstrate a commitment to inclusivity and user-friendliness.

Customer Feedback and Reputation

Currently, the Little Rock Office of Child Support Enforcement has 98 reviews on Google My Business. The Average opinion is 1.7/5. While the overall average reflects areas for improvement, many reviews highlight the dedication of the staff in pursuing child support orders and providing information to parents. Negative feedback often centers on perceived delays in processing requests and difficulties in locating non-custodial parents. However, positive comments frequently praise the staff’s professionalism and willingness to assist clients. The office is actively working to address concerns raised in these reviews and enhance the overall customer experience. Improvements are being made to streamline processes and improve communication with clients.

Key Contact Information and Resources

• Address: 322 S Main St #100, Little Rock, AR 72201, United States
• Phone: 5013715400
• Website: dfa.arkansas.gov
• Social Media: (Check DFA website for updates)
• Hours of Operation: (Check DFA website for current hours)

Important Considerations

Navigating the child support system can be complex. The Little Rock OCSE aims to simplify this process as much as possible. It’s advisable for individuals seeking child support or needing assistance with an existing order to contact the office directly to discuss their specific situation and explore available options. Understanding Arkansas’s child support guidelines and legal procedures is crucial for successful outcomes. The office can provide valuable guidance and resources to help individuals comply with their obligations and ensure the financial security of their children.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!