Troy Utilities Department - Troy, Alabama

The Troy Utilities Department is a city government office and water utility company located at Address: 306 E Academy St, Troy, AL 36081, United States. This department is responsible for providing essential utility services, such as water, to the residents of Troy, AL.

One of the key features of the Troy Utilities Department is its commitment to accessibility. The department offers a wheelchair-accessible car park and wheelchair-accessible entrance, making it easy for people of all abilities to access their services.

If you're looking for more information about the Troy Utilities Department, you can check out their website: troyal.gov. The website provides details about the department's services, hours of operation, and contact information. You can also find important forms and documents on the website, such as application for service and payment options.

The Troy Utilities Department has received 11 reviews on Google My Business with an average opinion of 2.8/5. While there are some mixed reviews, many customers have praised the department for its professional and helpful staff. Some have noted that the billing process can be confusing, but overall, the department is seen as a vital resource for the community.

When it comes to contacting the Troy Utilities Department, there are several options available. You can give them a call at Phone: 3345662130 or visit them in person during business hours. However, for the most convenient and efficient experience, we recommend visiting their website to explore their services, pay bills, or submit forms.

Reviews of Troy Utilities Department

Daniel Turbeville

1/5

We live in a trailer park. Several times in the last year they have shut the water off for repairs. NOT ONE TIME have they given notices or even bothered to knock on doors. And today they shut it off and disappeared. Nobody is working on it.But let me be one day late on my bill and my mailbox is full.This is illegal and unprofessional. The last time it tore up my washing machine. Do better. Or those of us with brains will get fed up with this and contact lawyers. It's real easy. Just knock on doors.

Susan Cross

5/5

I have no experience with "this place", but I have experience with the Linemen that "this place" sent to Cape Coral, Florida. The men worked tirelessly. Told us that they were here, until we had power on our street.
After 11 days w/o electricity due to Hurricane Ian, these guys are our HEROES!!
Thank you Troy Utilities for sending your men to help us. We definitely appreciated them.

Courtney Nicol

2/5

Very helpful people in the office, made my transition and move so smooth. I only have it a 2 star rating because of the ladies that helped me. I recently had a extra high bill (for me). It was $70+ and I'm used to $50 since it's only me. So I paid majority of the bill and left a $17 balance to pay off until the next month. I received a letter in the mail stating i was charged being $5 late fee. And of I didn't pay by the 22nd then my utilities would be cut off. So I got on a work trip and my utilities had been off when I returned. So I check my bill to find out the $5 fee was added and a $10 shut off fee so that my utility bill could be an amount over $20 to be shut off. I have never seen this in my adult life. I understand the $5 fee maybe but numerous emails and letters for $17 is crazy. And to acquire fees to shut off service with a customer that has a card on file, and paid every month in full except for the one is absurd.

Lady Charlamayne 2022

1/5

I would rate it a 0 if I could. EVERY MONTH, I feel justifiably anxious about opening my utility bill. EVERY MONTH, I feel robbed by the local utility company. Who do we even complain to about outrageously expensive utility rates? My bill this month was 440.00 and I never ever turn on my central unit!!! I really believe I am being tricked into paying other people's utilities, "ALLEGEDLY." Help us, God, in Troy, Alabama! Y'all pray with me!

CHARLES HARTSFIELD

4/5

My interactions and experiences with Troy utilities employees over the past year have been smooth and professional. The pay online method has worked as expected too.

BroDwight 77

1/5

Very crooked place how can you transfer lights from one place that you’re not living at and still get a bill from that same place that you left ‍♂️ doesn’t make any sense sounds like they money hungry ‍♂️

Ryan

5/5

Bennie is fantastic and extremely helpful! Give her a raise!

Kayla Gay

1/5

Worst customer service and utility company I’ve ever had the displeasure of interacting with.