Nancy's Fancy's - Santa Rosa, California

H C.

I tried to walk in the store, but a little dog was yapping and jumping in a super hyper way inside the store behind the glass door. The dog was absolutely losing it's mind. The dog's leash was still attached to the collar. I waited for a few minutes thinking maybe the dog just got away from its owner being that the leash was still attached to the collar, but no one showed up to get the dog. It started to rain and I was so cold and tired so I thought I'd walk in and maybe the dog would back off a little or the owner would come get it. But, nobody came to get the dog. It jumped up on, barking louldy and scratched me. I backed out the door and a woman came from the back and started yelling at me that the dog did not bite...

First of all, the dog scratched me. Not badly, but I shouldn't have to deal with that inside of someone's store. Second, it's acting in an aggressive, panicked, hyper way; I don't personally know if the dog does not bite and it's behavior was nonetheless alarming. If I'd had kids with me, I would have just left.

If you're going to have a dog in a place open to the public, it needs to be trained no matter what size it is. Or just keep the dog somewhere more appropriate.

Charlene M.

Lovely owner!!! So friendly and helpful!!! As always, Jodi IS AMAZING! So helpful and really knowledgeable. She knows her stuff!

Vanessa R.

The owner of the store is so helpful! She took time to help me and answered all my questions (which was quite a few) haha. I will definitely be back!!

keren C.

It feels kinda like a garahe sale when you walk in, but the owner is super nice and helpful. They have a bit of everything in there. I found some Sicilian lemon marmalade that will be perfect for the cake i want to make.

Lisa L.

Terrible customer service. I was just in there with my two year old trying to hold her and not let her get down and get into everything. I had one package of cupcake holders to purchase and I was asking about filling balloons to which the lady told me she can’t give me a price unless I bring them in tomorrow. She then asked me if she can help someone else first so I thought ok she is going to give me a price she then tells me again she can’t do it. So why did she decide to help someone with 10-15 items in her hand and no toddler and not ring up the woman balancing a toddler a wallet and only 1 item to purchase. I told her forget it and left. How inconvenient and totally rude terrible customer service I will never go to this messy unorganized store ever again

Stephanie

I have always loved this place for all of my baking/cake decorating needs. I was able to find the perfect decorations to add to my cupcakes, from the liners to the sprinkles. Great assortment of everything and I have been coming here for years and will continue to do so; truly a local gem.

Sylvia G.

I'm a total last minute kind of person and Jody went far and beyond to make my nieces birthday extra special. Great customer service. Will definitely use her again for future! You will not be disappointed.

J L.

Since new owner has stepped in the store has become even better. They are knowledgeable and always great customer service. Lots of new products and shelves are always full. I enjoyed going before but it is now my first choice when I need something before other stores. If you haven’t been in in a while you should definetly stop in and see what I mean