Lisa Elkins-Reuter - State Farm Insurance Agent - San Rafael, California

WADE W.

THIS OFFICE IS IN DECAY
I hope it changes

I came to state farm after AAA gave me ridiculous and unnecessary changes when renewing my home owners insurance.
Now State farm is doing the same stupid crap. They want me to put a new roof on and I need a contractor because the town building inspector isn't good enough.
I'm paying about $600/MONTH for a BUNCH of policies.
These inspectors are apparently morons that think they have to write something, anything to make it look like they are working.
Shop around......

Anastasia F.

I have had the absolute worst service through this office (quick summary: had to wait over 2 months to receive a refund on my prorated homeowners payment despite repeated calls--most unanswered and un-returned--to this office). I have been a customer since 2017 and while I initially found Ms. Elkins-Reuter to be a lot pushier than I would prefer, I did feel my needs were being met. However, this past summer that changed significantly. I paid my homeowners policy a few weeks before selling my house and called the office to inform them of the sale and to direct them where to send my refund check and that I wanted it made out to me only, not to myself and my former partner. Vanessa was very helpful and assured me that that would all be taken care of with no problem. After that, everything went wrong. The check was not made out as she had promised. It took several attempts to get a call back from the office to have the check cancelled and re-sent. It never arrived. On and on, it went. I left multiple phone messages, most of which were not returned. Occasionally, I would hear back from Vanessa, never Lisa, though I repeatedly requested to speak to her directly as she is the head of the office and it was obvious Vanessa did not have the authority to assist me. Vanessa was always polite and did her best to be helpful and I would be temporarily assuaged and tried to be patient and wait for my significant refund check (almost $1800), to no avail. I eventually had to call the 1-800 State Farm number and work with their escalations team because the agent's office would not return my calls or pick up (they did not answer the phone for their own escalation team either). It is quite likely that Ms. Elkins-Reuter had a personal emergency during this time, but the office never changed their outgoing phone message nor made any attempt whatsoever to allow customers to expect an almost complete lack of service--but you can be sure they pestered me to pay my auto and umbrella policies on time. It took over two months for me to finally receive my refund and now that I've cashed my check, I feel safe enough to leave this honest review and change agents. I never want to give a penny of my money to this office again.

Lily N.

After a year of good service, I’m surprised by how my account was handled by this branch of State Farm. They raised my auto rates 30% without giving me any kind of heads up. When I reached out shocked about the sudden increase, I was told that their email system “closed me out” after I had shared my latest odometer reading, preventing a rate increase notice from being sent (makes no sense - see attached). I was told I should have been notified via mail as well, but when the “mailed” documents were shared with me over email at my request, they were clearly improperly addressed (no wonder I never received them). I can’t believe they would raise rates so much without notifying me, and I’m surprised that having complained about this, no effort was made to remediate. Do yourself a favor and avoid these guys.

Daniel R.

My experience with Vanessa Harris was wonderful.
Unlike other agents it was easy and fun to talk to her, plus she had a sense of humor which I appreciated.
She answered all my questions with a great attitude.
At the end I was able to get a good rate for my auto & renters insurance.

Pradesh M.

More than a decade that I've been with State Farm, Lisa Elkins Reuter and the team have been super helpful, kind and professional. Keep up the good work and God Bless.

Terry K.

I've been with State Farm for over 45 years! And Lisa-Elkins-Reuter for most of those years. The service, the follow-thu, has always been excellent. Her assistant, Vanessa Harris, has been additional plus.. alway responding when in need or reminding me of a miss payment. Many Thanks to both Lisa and Vanessa!

Shannon M.

Alexia was amazing as usual. I would recommend State Farm to anyone. I have never had a problem and if I did they find away to take care of it. State Farm employees are so friendly and I would recommend them 100%.and that is a plus in my book

Jet T.

I’m sorry it took me this long to get back and give you this critique on my experience with Beatrice. Beatrice is an old school name. It reminds you of a time when people were polite, enthusiastic about their jobs and had a heart to help others! The young lady that bears this name showed all these qualities plus many more. Courteousness, and the desire to help others through their work is in heavy demand and in short supply. You are blessed to have her working for you! Also her mentor Vanessa awesome as well!!